FTC Urged to Investigate Purported Consumer Watchdog
Trade Association Petitions Agency to Stop ConsumerLab.com's
Deceptive Business Practices
WASHINGTON, Jan. 13 /PRNewswire/ -- The Council for Responsible Nutrition
(CRN) has asked the Federal Trade Commission (FTC) to investigate deceptive
business practices by ConsumerLab.com and take appropriate action.
The CRN complaint states that ConsumerLab.com -- which represents itself
as a consumer watchdog testing dietary supplements -- is in reality a for-
profit company that solicits money from the makers of products it plans to
have tested. Those that pay have positive results highlighted and negative
results quashed; those that don't pay have negative results highlighted and
positive results obscured.
"Until now, nobody has looked behind the curtain and exposed
ConsumerLab.com's tactics," said CRN President Annette Dickinson, Ph.D. "It
is a business, not a watchdog -- one that intimidates manufacturers to pay for
its services. We ask the FTC to lift the veil this company uses to disguise
its true nature."
ConsumerLab.com promotes itself as "a leading provider of consumer
information and independent evaluations of products that affect health and
nutrition." Contrary to the image it projects of an actual testing facility,
ConsumerLab.com essentially is a three-person operation, and its business
address is a UPS drop box in White Plains, N.Y. It farms out product testing,
but does not make public the identity of the laboratories it uses.
Here is how it works: ConsumerLab.com approaches dietary supplement makers
requesting that they enroll in its "voluntary" testing program -- for a fee.
Those that pay are guaranteed that products failing the subsequent testing
will not be identified publicly. Companies that do not pay risk having their
products tested anyway and, if they fail, being publicized on
ConsumerLab.com's Web site and in the media.
Meeting ConsumerLab.com's standards is no guarantee that a manufacturer
will be treated fairly. Only products from companies that pay up and pass are
mentioned on the free portion of ConsumerLab.com's Web site. Products that
pass but are made by companies that don't pay are listed only on the private
portion of the site. These products are absent from the public site, giving
the impression to non-subscribers that they must have failed because they
aren't listed. And even the 20,000 Web subscribers, who pay $24 a year for
"full access" to product tests, aren't told that ConsumerLab.com has agreed to
suppress failing results for companies that paid up.
CRN and its member companies recognize the value and importance of
legitimate third-party testing programs -- such as those run by U.S.
Pharmacopeia and NSF International -- that operate in an honest and aboveboard
manner and help consumers select high-quality products. The ConsumerLab.com
business model, by contrast, is unfair and deceptive.
CRN is asking the FTC to make ConsumerLab.com: 1) make public all future
test results regardless of whether companies have paid money to
ConsumerLab.com; 2) release testing criteria and methodologies in advance; 3)
identify the contract laboratories that actually do its testing; and 4) change
its name to one that does not falsely imply that it does its own testing.
"ConsumerLab.com's entire business model is based upon threat and
deception," Dr. Dickinson said. "Forcing it to come clean will take away its
ability to mislead the media and the public."
Founded in 1973, CRN is a Washington, D.C.-based trade association
representing dietary supplement industry ingredient suppliers and
manufacturers. CRN members adhere to a strong code of ethics, comply with
dosage limits and manufacture dietary supplements to high quality standards
under good manufacturing practices. For more information on CRN, visit
http://www.crnusa.org.SOURCE Council for Responsible Nutrition
Web Site:
http://www.crnusa.org