WASHINGTON - The Veterans Affairs' system for handling disability claims is strained to its limit, and the Bush administration's current efforts to relieve backlogs won't be enough to serve veterans returning from Iraq and Afghanistan, investigators said Tuesday.
In testimony to a House panel, the Government Accountability Office and Harvard professor Linda Bilmes detailed their study into the VA's claims system in light of growing demands created by wars. They found a system on the verge of crisis due to backlogs, cumbersome paperwork and ballooning costs.
The House hearing is the latest to review the quality of care for wounded troops returning from Iraq — from emergency medical care at military hospitals, to long-term rehabilitation at VA clinics and eventual transition to civilian life with VA disability payments.
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