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RamboLiberal (1000+ posts) Send PM | Profile | Ignore | Mon Jun-11-07 11:24 PM Original message |
Report says customers hanging up on offshore call centers |
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TreasonousBastard (1000+ posts) Send PM | Profile | Ignore | Mon Jun-11-07 11:34 PM Response to Original message |
1. Note that catalogue sales have... |
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LiberalFighter (1000+ posts) Send PM | Profile | Ignore | Mon Jun-11-07 11:37 PM Response to Reply #1 |
3. Call centers don't have to worry about customers getting mad |
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LiberalFighter (1000+ posts) Send PM | Profile | Ignore | Mon Jun-11-07 11:35 PM Response to Original message |
2. I'm hearing-impaired. Hearing on a phone is difficult. |
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Ready4Change (1000+ posts) Send PM | Profile | Ignore | Mon Jun-11-07 11:39 PM Response to Original message |
4. Hello? |
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JohnLocke (1000+ posts) Send PM | Profile | Ignore | Mon Jun-11-07 11:45 PM Response to Reply #4 |
6. You should sign up with the National Do Not Call Registry |
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Tansy_Gold (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 10:17 AM Response to Reply #6 |
34. Unfortunately, it doesn't work as well as expected |
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Rosa Luxemburg (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 10:53 AM Response to Reply #6 |
38. yes but I got rid of the fax telemarketers through state attorney general's office |
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anitar1 (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 11:36 AM Response to Reply #6 |
44. That site is not being maintained at this time. I read a few months |
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classysassy (1000+ posts) Send PM | Profile | Ignore | Wed Jun-13-07 12:32 PM Response to Reply #6 |
56. The callers |
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colorado_ufo (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 02:38 AM Response to Reply #4 |
14. The "morons" are often the elderly. |
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pokercat999 (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 05:08 AM Response to Reply #4 |
18. If I'm busy I just hang up. If I have time I play along. It's |
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Tracer (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 08:35 AM Response to Reply #4 |
25. Aah. The "5-seconds of silence". |
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havocmom (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 11:34 AM Response to Reply #25 |
43. And if I hear 'boiler room' noise in background - call over! |
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HughBeaumont (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 08:48 AM Response to Reply #4 |
27. Yep, they don't answer right away . . . CLICK! |
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silverojo (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 03:53 PM Response to Reply #4 |
49. I used to work in telemarketing |
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magellan (1000+ posts) Send PM | Profile | Ignore | Mon Jun-11-07 11:44 PM Response to Original message |
5. My experience has been the same |
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tblue37 (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 11:12 AM Original message |
Most tech support call centers are trained not to |
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NeedleCast (1000+ posts) Send PM | Profile | Ignore | Wed Jun-13-07 12:53 PM Response to Original message |
58. So True |
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baldguy (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 01:20 PM Response to Reply #5 |
45. No unions = low wages = no incentives to do well = poor customer service |
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Tarheel_Dem (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 12:01 AM Response to Original message |
7. Same experience here....I will never buy another Dell Product |
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onehandle (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 05:30 AM Response to Reply #7 |
19. Republican Dell outsources all call center services. nt |
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Ian David (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 12:07 AM Response to Original message |
8. "Is this the file I need to download?" |
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CountAllVotes (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 12:09 AM Response to Original message |
9. I hung-up on HP |
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terisan (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 06:09 AM Response to Reply #9 |
21. HP-I let Apple sucker me into an HP Printer-Got Scamed by HP on Rebate |
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Merlot (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 08:15 PM Response to Reply #9 |
50. You hang up - they win. |
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Donnachaidh (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 12:13 AM Response to Original message |
10. I usually will deal with an accent, but if it becomes clear the person |
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Cobalt-60 (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 02:18 AM Response to Reply #10 |
13. Call centers don't like skilled employees |
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colorado_ufo (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 02:39 AM Response to Reply #13 |
15. Thanks for the insight! |
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lovuian (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 12:20 AM Response to Original message |
11. I'm one of them |
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Grateful for Hope (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 12:35 AM Response to Original message |
12. Whenever I am on a call for tech support |
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Skittles (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 03:45 AM Response to Reply #12 |
16. skeleton crews are often kept in America |
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dipsydoodle (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 05:07 AM Response to Original message |
17. WATCH THIS : |
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0007 (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 08:19 AM Response to Reply #17 |
24. Thanks for the hardy chuckle! |
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zanne (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 09:05 AM Response to Reply #24 |
30. That was priceless. |
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Lone_Star_Dem (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 10:23 AM Response to Reply #17 |
35. Rupert was poetic justice |
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NuttyFluffers (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 05:58 AM Response to Original message |
20. you'd think this would have been common knowledge by now |
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lpbk2713 (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 09:53 AM Response to Reply #20 |
33. Sounds just like *Who's on first?* |
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ClintonTyree (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 06:29 AM Response to Original message |
22. 3 years ago I bought an HP laptop computer..... |
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FlaGranny (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 07:35 AM Response to Original message |
23. I recently had to call tech support for my Gateway |
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robbyrob79 (87 posts) Send PM | Profile | Ignore | Tue Jun-12-07 11:12 AM Response to Reply #23 |
41. Gateway has always had american tech support |
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FlaGranny (1000+ posts) Send PM | Profile | Ignore | Wed Jun-13-07 11:53 AM Response to Reply #41 |
55. Thanks. I didn't know that. In that case |
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dkofos (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 08:41 AM Response to Original message |
26. I would like to see the report that says people won't buy products |
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Jokerman (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 08:52 AM Response to Original message |
28. OMG - "Short Tech Survey" |
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RamboLiberal (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 11:27 AM Response to Reply #28 |
42. We have phones where I can identify itf it's an outside call |
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Kingshakabobo (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 08:56 AM Response to Original message |
29. This is a funny video. A good way to handle unwanted calls.... |
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slackmaster (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 09:26 AM Response to Original message |
31. My experience with HP support in brief: India bad, Costa Rica good |
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Javaman (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 09:32 AM Response to Original message |
32. ... |
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The Backlash Cometh (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 10:35 AM Response to Original message |
36. Big DUH on that one. |
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Dr.Phool (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 10:45 AM Response to Original message |
37. I would rather be ripped apart by grizzly bears than |
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Lone_Star_Dem (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 10:55 AM Response to Reply #37 |
39. Having had the horror of using both Dish and Dell's call centers |
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Decruiter (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 10:56 AM Response to Original message |
40. Welcone to Texas and TXU Energy. Need service? Talk to India. |
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treestar (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 01:37 PM Response to Original message |
46. I had trouble with Dell's call center once - the people involved were |
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NuttyFluffers (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 10:54 PM Response to Reply #46 |
52. oh it has nothing to do w/ indians per se, just everything to do w/ locality |
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hootinholler (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 02:23 PM Response to Original message |
47. Dang, whoda thunk it? |
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barb162 (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 02:37 PM Response to Reply #47 |
48. Yeah, I have been hanging up on these call centers for a few years |
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Pavulon (1000+ posts) Send PM | Profile | Ignore | Tue Jun-12-07 08:38 PM Response to Original message |
51. Lots of companies offshore to Australia.... |
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Lisa0825 (1000+ posts) Send PM | Profile | Ignore | Wed Jun-13-07 06:52 AM Response to Original message |
53. Pleased to hear Americans last night when I called Comcast/Roadruner |
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Lisa0825 (1000+ posts) Send PM | Profile | Ignore | Wed Jun-13-07 06:54 AM Response to Original message |
54. dup |
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bamacrat (1000+ posts) Send PM | Profile | Ignore | Wed Jun-13-07 12:32 PM Response to Original message |
57. I hate calling for tech support of any kind and getting a guy in India. |
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DU AdBot (1000+ posts) | Mon Sep 16th 2024, 03:27 PM Response to Original message |
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