Dell to pay $3.85M in settlement with states

[OhioChick]

Source: ComputerWorld

Company accused of deceptive practices to sell products

January 12, 2009 (IDG News Service) Dell Inc. will pay $3.85 million to 46 states under a settlement agreement involving allegations that the company used deceptive practices to sell its products.

As part of the settlement, Dell will provide restitution to customers who experienced problems with the company's financing promotions, rebate offers, technical support and repair policies, according to state attorneys general. The company will pay $1.5 million to a restitution account and the rest to the states to reimburse legal costs and other expenses, said Dell, which did not admit to wrongdoing.

The states started investigating Dell's sales practices after receiving complaints on an variety of issues. Some customers never received rebates they were promised, while those who applied for zero-percent financing were charged higher interest rates. Some consumers also had trouble obtaining warranty service on their Dell PCs, according to the Washington State Attorney General's Office.

"The deals Dell made and the terms computer buyers thought they agreed to didn't always compute," said Washington Assistant Attorney General Katherine Tassi, in a statement.



Read more: http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9125741&intsrc=hm_list

[lxlxlxl]

1. Still havent heard how much D3ll made on their Iraq War contracts

Every piece of hardware over there is D3ll made I heard. No one ever bothered looking into the links in the contracts...