JPMorgan Chase's online banking site crashes

[OhioChick]

Source: Computerworld

Bank blames 'technical issues' for ongoing Chase.com outage that may now be 18-hours-old

September 14, 2010 02:41 PM ET

Computerworld - JPMorgan Chase is blaming "technical issues" for an outage to its online banking site that may well be one of the longest outages by a major provider in recent memory.

The bank, which has $2 trillion in assets, posted a message on its Chase.com portal asking customers to "log on later."

The bank said its online services were lost sometime "overnight" last night, and would not predict when they expect that the site will be restored.

ATMs, branches, and telephone call centers are not affected by the outage, though call center volume has increased, said Tom Kelly, a Chase spokesman.

The cause of the outage isn't clear, Kelly said. "It's a technical issue that we're dealing with."


Read more: http://www.computerworld.com/s/article/9185420/JPMorgan_Chase_s_online_banking_site_crashes

[RUMMYisFROSTED]

1. :worry:

[napi21]

2. I found out when I tried to pay my bill! I have a few days

yet before t's due so I'll wait until tomorrow at least. THEN I'll call them & tell them they WILL take the pmt. info to pay my bill and THEY WILL NOT CHARGE ME fot that service!

[MilesColtrane]

3. This is why I still pay my bills by mailing paper checks.

[Kali]

5. because they never get lost, right?

[MilesColtrane]

14. Not in the past eleven years.

I have much more trust in the USPS than I do in my internet service provider and my bank's IT dept.

[Skittles]

50. in 35 years of mailing bills, not one was lost

[Turborama]

9. I never use online banking. It's too risky for me.

In fact, I live a totally cash economy with only an ATM card and no loans whatsoever.

[DoctorK]

10. FYI

How do you think the ATM communicates with your bank?
How do you think your bank communicates between branches?
Hint: __line

[Turborama]

11. It doesn't matter to me

I only use the ATM card out of emergencies if I can't make it to the bank. The point I'm making is, I don't like having my personal details on the public intertubes, let alone my bank details.

[DainBramaged]

21. We know everything there is to know about you so why try to hide?

:sarcasm:

I tired that for years back when we were still a paper society. Since you probably logged in somewhere to post here, what ever information you've given anyone is still in a database somewhere. And if you don't believe it, pull a credit report sometime.

[Turborama]

23. LOL

Where I'm located (Indonesia) it's really easy to live like in the olden days, using money to buy things instead of plastic. That's the main point I was trying to make.

[ChromeFoundry]

25. Just to play devil's advocate...

Most Automated Teller Machines (ATM) run on either a proprietary operating system and/or an executable that establishes a secure connection between the user interface and the backend transaction server. This is quite different than signing into an online banking web site with MS Internet Exploder. ATMs don't browse porn sites and pick up Trojans, malware and viruses.

Banks use dedicated leased-lines, fractional T1 or, in some cases, full T1s, to communicate with branch offices. Over the past 10 years, several have now decided to move to Virtual Private Networks (VPN) to establish secure tunnels between the two points at a lower cost. Granted this does use the Internet for communication, the traffic is much more secure than your web browser traffic.

I used to develop software and maintain a lot of the equipment in a large bank... and I still won't use online banking. Why? Because it is about as secure as writing your PIN on the back of your ATM card. It's all fine until someone has access to view your card. On an internet connected workstation... well, there is no end in sight as to how many people have access to your personal data residing on your PC.

[Egnever]

34. Well sort of....

http://economictimes.indiatimes.com/articleshow/4319363.cms

Software labs warn of ATM virus that steals money from banks

Two leading anti-virus software producers 'Doctor Web' and 'Kaspersky Lab' claimed to have discovered a new virus, in the networks of several bank ATMs, which is able to collect information from bank cards.

"This is a malicious programme intended to infect and survive in ATMs. It is possible that new software will appear, aimed at illegitimately using banking information and removing funds," an official of the Kaspersky Lab was quoted as saying by RIA Novosti news agency.

[ChromeFoundry]

35. I was referring to ATMs in the US...

He said the virus is a Trojan which is able to infect the popular American Diebold brand of ATMs, used in Russia and Ukraine. Judging by the programming code used, there is a high probability that the programmer comes from one of the former Soviet republics, he added.

If a bank in the US allowed Internet access to their ATM networks, and they got infected... news like this travels fast in the many security groups out there... they would be out of business in about a month due to the wide-spread media coverage this type of breach would receive.

- But true, nothing will ever be 100% completely safe.

[midnight]

45. Good for you. Do you have to have direct deposit for your paycheck?

[Turborama]

49. Bills are paid by cash direct and wages go straight into the bank.

I hope that answers your question.

[LanternWaste]

18. I'd imagine doing one does not deny the other

I'd imagine doing one does not deny doing the other.

I'd guess either one may be more convenient than the other depending on all manner of circumstances.

[Kali]

4. tried to get on last night - said down for maintenance

thought that was weird - usually on sunday nights, then still down today

figures - finding actual info on DU

thanks for posting

[ananda]

6. It's still down.

Whoa.

[ChromeFoundry]

7. Text of House members' letter to JP Morgan Chase

Mr. Jamie Dimon
President/CEO
JP Morgan Chase Bank
2 Bowery
New York, NY 10013


Dear Mr. Dimon,

We are outraged by the potential actions of your company to outsource tens of thousands of U.S. jobs as well as your comments made to the United States Chamber of Commerce on Thursday. We would like to remind you that the taxpayers of the United States of America contributed $25 billion to your company to help stabilize our economy -- not send jobs overseas.

Just yesterday you indicated that the "constant vilification of corporate America" by our public officials is what is hurting our country. This pronouncement comes less than 72 hours after reports surfaced that your institution plans to spend nearly $400 million on outsourcing of jobs to India -- an increase of 25 percent. JP Morgan Chase is not a victim of constant vilification, but it will be viewed and criticized based on actions like this outsourcing policy.

651,000 Americans lost their jobs in February. 3.8 million Americans lost their jobs in the last 12 months. Every day an average of 21,000 men and women receive a pink slip and with it the fear of an uncertain economic future. How should these American workers, many of them your consumers, be expected to have hope for a better future when the very companies they contributed to through the Troubled Assets Relief Program outsource the jobs they desperately need?

In your testimony on Feb. 11, 2009 to the House Committee on Financial Services you said that you looked forward to working with the committee "to help find solutions to our current economic problems, to keep American families in their homes and to begin to restore confidence in our financial markets." There is no better way to make your words immediately ring hollow than taking actions to outsource thousands of jobs that Americans could perform.

In the coming days, we expect to hear more about your plans to invest $400 million in the workers of India and the impact your actions will have on communities across America including potential future layoffs.

One source from an article published in the Economic Times of India stated almost enthusiastically that "JP Morgan is one of the first banks in the U.S. to flesh out its outsourcing strategy ever since the banking meltdown. . . ." This is one area where your institution should be ashamed of leading. Your actions will be watched -- and possibly followed -- by other institutions in the financial sector. Trends of this nature concern us and will be followed closely as well.

-- Signed by 42 House members, including Ohioans Mary Jo Kilroy,
Mary Kaptur, Dennis Kucinich, Tim Ryan and Charles Wilson

http://www.dispatch.com/live/content/local_news/stories/2009/03/17/jpmc_letter.html

[SpiralHawk]

16. Signed by Spiral Hawk, too. Just now.

Dimon is another major Republicon A-hole.

Why do Republicons HATE Americans?

[crazylikafox]

19. My guess is all the new Indian rookie programmers are the problem.

Or at least the reason why they can't get the system back up. I left the IT business a few years ago. All the work was going to India, and they were always throwing in new code untested. The years & years of quality controls we had developed in the US disappeared in a few short years.

[Devil_Fish]

29. JP Morgan Chase' letter to House members:

Dear House Members,

Go Fuck Your Selves.

Regards,

Mr. Dimon

[Suich]

8. Thanks, OhioChick!

I've been trying to log on since last night...was wondering what was going on.

:hi:

[Not Me]

12. I have a different bone to pick with them

Two weeks ago my partner and I went to the local Chase branch to open up a (joint) checking account. Easy enough.
Yesterday, we received two Chase Sapphire cards from them ready to activate. We never asked for this, nor do (I believe) signed up for them.
I am taking them back on Saturday and I want the account expunged...I don't want any evidence of it being requested/granted/closed. I never asked for it.

Are they slamming customers with credit cards now?

[Ruby the Liberal]

17. Are you sure those aren't debit cards?

[DainBramaged]

13. Hacked, my worry and my bet as to what the problem is

I do business with them, and I am not happy about this.

If you mouse over this image, they claim it's 'maintainance'.



Bullshit

[TBF]

15. I had wondered what was going on -

I only have a small mad-money account with them (we have a smaller bank for our main accounts), but this just shows how easily they can be hacked into ... I did stop at the ATM to make sure the account was ok because I hadn't been able to check it for a small deposit.

[lifesbeautifulmagic]

20. Thanks for posting this

I have been trying to log onto my account since last night...I wondered what was going on.

[cilla4progress]

22. Figures...

I've been fighting with them for MONTHS about failing to apply my extra principal payments correctly. I even wrote to the office of financial institutions / thrift supervision (or whatever they call it now) to complain. I was getting a different answer from Chase every time. It was so obvious they were lying to me.

Right now is the 3-day window for me to make that extra principal payment (supposedly, according to Chase) and have it applied correctly (not to interest).

Figures...

[lifesbeautifulmagic]

24. still down

apparently the ATM's are working.

found this.... doesn't really say anything

http://www.google.com/hostednews/ap/article/ALeqM5isDGc5Z5FChqvyu3AwV9LS3Rh9CQD9I7TIV03

[hayu_lol]

26. Used to have a card with Providian...

their online site was always a quick and easy way to make payments. Providian was bought by Washington Mutual...the site access and ease of operation did not change. Morgan-Chase bought Washington Mutual and the site became almost impossible to use and/or navigate. Have complained to Chase many times...but the site remains a quagmire.

No one seems to remember that JP Morgan owned the Titanic.

[prolesunited]

28. They just better give everyone who had a payment due

during this outage a break.

[lifesbeautifulmagic]

27. still down at 6:30 pacific time

This is an REALLY long time for a bank of this size to have it's site down. I getting sort of freaked.

[Joanie Baloney]

30. Somethin' weird is going on

The web site went down right after Chase managed to send me 3 separate overdraft notices, each with a different amount and balance, the last of which had a larger balance than the previous one. Odd. Gee, I sure wish I could log on and see if I need to worry.

Oh well, it's only money.

:mad:

[lifesbeautifulmagic]

31. I'm with you, probably nothing to worry about

but, the longer this goes on, the weirder it is getting. Now it's been over 24 hours..

[Downwinder]

32. Gets better.

ping www.chase.com

Pinging wwwchase.gslb.bankone.com <159.53.64.105> with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

[texanwitch]

33. When I had Chase credit card I just went to Chase Bank to pay it.

Now there is a Chase Bank on every corner.

If your due date is really soon, just go to a Chase Bank.

I don't like online banking or pay billing.

[dogfacedboy]

36. Still down at 12:08 AM Wednesday (Chicago Time) n/t

[Cal Carpenter]

37. Looks to be back online now n/t

[Guy Whitey Corngood]

38. Back online 12:20 Chicago time. Nt

[TBF]

39. This morning it was working ok,

but just tried to get back on and it's acting up again. You can get to chase.com, and put in your password, but it will not take you to your account. They have not posted any messages about why it's acting up (or even that it is), you simply get a timed out message from the browser.

Lovely customer service from these folks as usual ...

[Amaril]

42. Just tried it again

-- didn't even time me out this time - got a "Cannot find server" error instead.

[AmandaRuth]

40. trying to log on

timing out. But there is no site down graphic, maybe too many people are trying to access at once?

Something is still going on with the site, but it looks like they are on their way to resolving it. I hope the press is paying attention, having a major banks site crash for almost 2 days doesn't say anything positive about our electronic security or structure.

[Amaril]

41. Knew there had to be something hinky going on

Have been trying to get into my account to transfer funds since yesterday afternoon, but haven't been able to log in. Finally just did a transfer by text.

This also means I probably won't get paid today (company I subcontract with pays me via wire transfer from their Chase account to mine). Great.

[robcon]

43. I've been trying to access my account all day.

It takes a trip to DU to find out what's happening.

Cool.

[lifesbeautifulmagic]

44. This is getting beyond frustrating, not this is just

ridiculous. And possible scary.

I finally got what I needed to do done via phone banking, but the site is still offline, and I want to know just what is happening. Is this some sort of cyber attack? I think Chase owes us some answers about this

[JustABozoOnThisBus]

46. Seems to be ok now

I just logged in, got account balances, no problem

:hi:

[Amaril]

47. Totally lost my sh*t on a "customer service"

person this evening.

FINALLY was able to transfer funds, but when I tried to make my estimated tax payment that is due TODAY, it was declined -- said the transaction needed verbal authorization and to call my bank.

Called Chase........yeah, turns out that I missed somewhere in the fine print while opening this new account (about a month ago) that I am limited to $1,000 in debit card transactions per day. So I get a "supervisor" on the phone who proceeds to lecture me on my reprehensible failure to read their obscure rules and regulations, and, NO, she cannot increase my per day limit.....not even just this once......and even though THEIR website has been down for the better part of three days now, it is MY fault because I didn't somehow psychically intuit that there was going to BE a problem with their website and make my payments LAST week.

I asked her if she really and truly wanted me to tell her what she could do with her rules and regulations regarding **MY** money.

[lifesbeautifulmagic]

48. man, I hope some heads roll over that, keep complaining

That is totally unacceptable, and a rotten way to treat a customer.

You know what else is weird about this, I have been searching on some news and tech sites, and granted, I am not a tech geek, but still, there has been nothing really about this story. Nothing on Huff Po. Nothing from Chase. Tiny little stories like this that tell us nothing

http://www.chicagotribune.com/business/ct-biz-0916-chase-20100915,0,1866968.story


I mean, if one of the largest financial institutions website and electronic server melts down for almost 3 days, and the media can't even question it, I find that a little bit upsetting. So what caused it anyway? Are there security issues? Was this a tech problem caused by outsourcing? Who had access to my financial data while this was going on? Was there some breech that caused the outage? I am curious, I want to know.