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From the low-ceilinged, windowless confines of a basement office in the West Wing, Townsend runs President Bush's far-flung campaign against terrorism. Her two predecessors were four-star generals who brought decades of experience to the fight. Townsend, 43, a former mob prosecutor, has a different credential -- the president's ear.
Just a little over two years ago, she had never met Bush and was viewed with suspicion by the inner circle of a tribalistic White House that does not easily accept outsiders. But the hard-charging Townsend has parlayed a succession of powerful patrons into one of the government's most important jobs. Along the way, in a city where partisan lines are rarely bridged, she has transformed herself from confidante of then-Attorney General Janet Reno to a confidante of George W. Bush.
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"She obviously has the confidence of the president, and that has a huge impact on her ability to influence the process," said Homeland Security Secretary Michael Chertoff. She is the "coordinator, the facilitator, the bridge," as FBI Director Robert S. Mueller III put it, between the powerful institutions and clashing egos of a war cabinet. Townsend is both "honest broker" in the many internal debates, said national security adviser Stephen J. Hadley, and "crisis manager" during terrorist attacks such as the recent London bombings.
Among her many mentors, she counts Secretary of State Condoleezza Rice, longtime FBI Director Louis J. Freeh and former White House counterterrorism czar Richard A. Clarke. Even Saudi princes greet her deferentially as Bush's personal emissary, although she had never been to the Middle East before signing on with the president. "He turns to her as a kind of go-to person," Rice said.
http://www.washingtonpost.com/wp-dyn/content/article/2005/08/26/AR2005082601511.html