T-Mobile teaching moment turns ugly
Reader greeted with X-rated image while instructing daughter on the importance of going green
"I definitely have a gripe," says Gripe Line reader Greg.
"I received an e-mail from T-Mobile with a link suggesting that I activate T-Mobile's paperless billing. I thought this would be a good opportunity to show my 9-year-old daughter how small acts like this can help with the green movement. So I sat her on my lap and logged into my account."
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"On the main screen," continues Greg. "I was shocked to be faced immediately with a pornographic image. The image was taken from behind a naked man. There is a nude woman facing him." Greg goes on to offer more details of the explicit image.
Needless to say, this was no longer a teaching moment.
"I immediately minimized the screen," says Greg. "But it was too late. My daughter had already seen it. Thanks to T-Mobile, my child has now had an unwelcome lesson in pornography."
Irate, Greg contacted T-Mobile, where a representative was able to log into his account and view the image for herself.
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I asked T-Mobile if the company had anything to add on this porn-on-the-account-page fiasco. A spokesperson offered this statement:
T-Mobile is aware of several media reports involving customers who have discovered objectionable or unwanted photos in the MyAlbum section of their T-Mobile online account. T-Mobile wishes to express its sincere regret for any inconvenience or embarrassment this issue may have caused any of our customers.
These images have not originated from T-Mobile, nor are they a result of any hack or security breach of the T-Mobile network.
There are two potential reasons why some customers are seeing these pictures: 1) A third party, whether known or unknown to the customer, has sent the photos to the customer as a picture message (MMS); and 2) A third party, known or unknown to the customer, intended to send photos to someone else, but addressed them to the wrong person.
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http://www.infoworld.com/d/adventures-in-it/t-mobile-teaching-moment-turns-ugly-239