During the early weeks of the Iraq war, the television set in my office was tuned all day to CNN, with the sound muted. On the morning of April 3rd, as the Army and the Marines were closing in on Baghdad, I happened to look up at what appeared to be a disaster in the making. A small unit of American soldiers was walking along a street in Najaf when hundreds of Iraqis poured out of the buildings on either side. Fists waving, throats taut, they pressed in on the Americans, who glanced at one another in terror. I reached for the remote and turned up the sound. The Iraqis were shrieking, frantic with rage. From the way the lens was lurching, the cameraman seemed as frightened as the soldiers. This is it, I thought. A shot will come from somewhere, the Americans will open fire, and the world will witness the My Lai massacre of the Iraq war. At that moment, an American officer stepped through the crowd holding his rifle high over his head with the barrel pointed to the ground. Against the backdrop of the seething crowd, it was a striking gesture—almost Biblical. “Take a knee,” the officer said, impassive behind surfer sunglasses. The soldiers looked at him as if he were crazy. Then, one after another, swaying in their bulky body armor and gear, they knelt before the boiling crowd and pointed their guns at the ground. The Iraqis fell silent, and their anger subsided. The officer ordered his men to withdraw.
It took two months to track down Lieutenant Colonel Chris Hughes, who by then had been rotated home. He called from his father’s house, in Red Oak, Iowa, en route to study at the Army War College, in Pennsylvania. I wanted to know who had taught him to tame a crowd by pointing his rifle muzzle down and having his men kneel. Were those gestures peculiar to Iraq? To Islam? My questions barely made sense to Hughes. In an unassuming, persistent Iowa tone, he assured me that nobody had prepared him for an angry crowd in an Arab country, much less the tribal complexities of Najaf. Army officers learn in a general way to use a helicopter’s rotor wash to drive away a crowd, he explained. Or they fire warning shots. “Problem with that is, the next thing you have to do is shoot them in the chest.” Hughes had been trying that day to get in touch with Grand Ayatollah Ali al-Sistani, a delicate task that the Army considered politically crucial. American gunfire would have made it impossible. The Iraqis already felt that the Americans were disrespecting their mosque. The obvious solution, to Hughes, was a gesture of respect.
Hughes made it sound obvious, but, shortly before the Americans invaded Iraq, the Army had concluded that its officers lacked the ability to do precisely what he did: innovate and think creatively.......
http://www.newyorker.com/fact/content/?050117fa_fact