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MYTH: As a horrible example of lawsuit abuse, some old lady and her lawyers got $2.9 million from McDonald's because she spilled coffee in her lap.
REBUTTAL: First of all, the judge vacated the jury's verdict and reduced the amount to $640,00, and the case was later settled for even less.
Second, the suit never claimed that it was McDonald's fault that the plaintiff spilled her coffee. People spill coffee in their laps all the time. That means that it is a predictable occurrence, and the McDonald's management should reasonably be aware that it is going to happen.
The basis of the suit was that the coffee was served at a temperature near 180 degrees. That's closer to boiling than to a comfortable drinking temperature. The result was that the plaintiff, who was 79 years old at the time, got third-degree burns on her legs. Now, third-degree burns are the most serious, life-threatening kind, the kind you get by being on fire or being trapped in a burning building. Her age and state of health had something to do with this, but McDonald's knows that old people will also buy their coffee sometimes.
The reason for the very high punitive damages is that the extremely high serving temperature of the coffee was not an employee's error, but the standard practice of the restaurant. Coffee is kept at near-boiling temperatures so that a meal can be put together in any order and the coffee remain hot after it's been in the cup for several minutes. This means that sometimes it is going to be served dangerously hot.
There had been about 700 previous instances of customers being injured by near-boiling McDonald's coffee, all paid off with medical expenses and some pittance for pain and suffering. McDonald's had demonstrated no intention of changing its workflow - it merely intended to "bottomline" the cost of injuring a certain percentage of its customers, because it was cheaper to hurt people than to change the system. The jury awarded the plaintiff $2.9 million, not because she needed that much, but because they thought that would make McDonald's wake up and smell the boiling coffee.
This is the general principle behind tort reform, by the way. It is an attempt for moneyed interests to facilitate "bottomlining" the cost of killing, injuring, and otherwise abusing people. If jury awards are capped, they can compare the maximum possible cost of killing X number of people (by not cleaning up a leak which contaminates a community's groundwater, for example) to the cost of not killing the people (by cleaning up the leak). If the cost of killing people is less, well, they have a fiscal duty to their shareholders, don't they? If there is no upward limit on the cost of hurting people, companies will have to think, at least, before they do so.
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