How call centre chiefs can steal bank details

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How call centre chiefs can steal bank details
By Catherine Philp and Stewart Tendler

THE manager of an Indian call centre revealed to The Times yesterday the ease with which workers can steal confidential information despite claims by British banks that security is tight.

His revelation came as the Information Commissioner said that banks, building societies and credit card companies could be prosecuted after 1,000 British bank and credit card details were sold to an undercover newspaper reporter in Delhi. Police in London and India are investigating the sale.

Call centres, however, say that they take stringent measures to prevent data theft. They limit access to customer information and ban pens, paper and camera phones to stop customer details being copied or photographed.

Staff who take the calls cannot access complete databases, only single entries corresponding to individual customer calls.

http://www.timesonline.co.uk/newspaper/0,,174-1667310,00.html