Comcast....The Company of Love and Respect for Customers.

[tallahasseedem]

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CHICAGO (Aug. 17) - Like most everybody, LaChania Govan got bounced around when she called her cable company to complain. She made dozens of calls and was even transferred to a person who spoke Spanish -- a language she doesn't understand.

But when she got her August bill from Comcast she had no trouble understanding she'd made somebody mad. It was addressed to "Bitch Dog."

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http://aolsvc.news.aol.com/business/article.adp?id=20050817203109990004

So, not only do they block anti-war emails, they have horrible customer service. Their only upside is that they own the Flyers!

[donco6]

1. I'll admit, I've been tempted . . .

. . . to do something like that when I worked in customer service.

But I never, ever did.

Honest.

I used to work for this mail-order catalog company, long, long ago. Coming from the other end of the phone, people can be real assholes sometimes. Of course, it doesn't help when they've been on hold for 45 minutes before I even get to them - as if that were MY fault. We were evaluated on how many calls we took, so we got through them as fast as we could, but the company was so damn cheap they'd never have enough people to answer the phones. And then they would do something really stupid, like run an ad for a sale and not honor the sale price, and we'd have to "explain" to people why they didn't get the sale price for something. It totally sucked. I worked there one summer, and that was like hell.

[Mercury_Rising]

2. Please ignore. Needed to test posting.

[Ian David]

3. I've done it. But playfully, to a friend of mine. Still almost got fired.

I was young, stupid and beer was food.

[Ian David]

6. My favorite customer service moment...

This lady kept running up a huge bill, and then claiming she didn't ever order one particular service. So, she'd call up, screaming and yelling, and each month we'd take it off her bill, and change her PIN code for her.

I'm talking about a couple hundred dollars or more every month.

So, one day I took her call.

"I ain't never ordered this."

"You never ordered it? Ever?"

"No, I don't like it. I never order it, and I never will. Yous people keep charging me for this stuff, and every month I have to call and complain!"

"Are you SURE you'll never order it?"

"Absolutely. I'll never, ever order that service. I'm really mad at yous people! I never order this! It's so expensive!"

"Okay then. If you're SURE you will NEVER want to order it, EVER, then I'll change your PIN code again, but I won't tell you what it is."

"You'll what?"

"I'll change your PIN code, but I won't tell you what it is. That way, even if you change your mind and decide to order it, you won't be able to. Then, if someone DOES order it again, we will KNOW it isn't you, because YOU don't know the code."

"Yes, do that. I'll never want to order it anyway."

"Okay then, I've changed your PIN code. And I'm not telling you what it is. So now there is NO WAY for you to ever order it even if you WANT to. You're cool with that?"

"Yes, thank you. I don't want to call and complain again. I never ordered it, and I never WANT to order it."

"Great. Is there anything else I can do for you today..."

Predictably, the next day, my supervisor called me over to her desk...

"Ian, did you change Mrs. Wilson's PIN code?"

"Yes, I did."

"She says you changed it, and didn't tell her what the new code was."

"That's right. She told me to do that."

"She told you to do what?"

"She told me not to tell her what the new PIN code was."

My supervisor was furious with me at first, but as I explained the situation, she started to smile and said, "Just go back to your desk."

Anyway, Mrs. Wilson was told that she had to come to the office and show a Picture ID if she wanted the new PIN code.

[Horse with no Name]

4. More comcast friendly employees

In Dallas last year (can't find link but will keep looking), a Comcast employee shot and killed another driver in a road rage incident WHILE driving a Comcast truck.

[noonwitch]

5. I've had Comcast for over a decade and have never been treated badly

I had it in Detroit and now in Warren. I like the channel selection (although I'm still waiting for Boomerang, now that Cartoon Network only shows their own lame cartoons and anime), I've had very few interruptions, and they are always pleasant on the phone to me.

[shireen]

7. me too ...

Comcast has its technology moments, but customer service people have always done their best to help me.

[donco6]

8. They've been fine to me.

I've called and changed stuff, never have had a problem. My box went bad one time, took it in, replaced on the spot. Called once for help on my TIVO, they spent about 20 minutes with me until we had it running right.