From "In The Beginning Was The Command Line" (copyright 1999, Neal Stephenson. Portion reproduced falls within fair use) , available in etext at
http://www.well.com/user/nealImagine a crossroads where four competing auto dealerships are situated. One of them (Microsoft) is much, much bigger than the others. It started out years ago selling three-speed bicycles (MS-DOS); these were not perfect, but they worked, and when they broke you could easily fix them.
There was a competing bicycle dealership next door (Apple) that one day began selling motorized vehicles--expensive but attractively styled cars with their innards hermetically sealed, so that how they worked was something of a mystery.
The big dealership responded by rushing a moped upgrade kit (the original Windows) onto the market. This was a Rube Goldberg contraption that, when bolted onto a three-speed bicycle, enabled it to keep up, just barely, with Apple-cars. The users had to wear goggles and were always picking bugs out of their teeth while Apple owners sped along in hermetically sealed comfort, sneering out the windows. But the Micro-mopeds were cheap, and easy to fix compared with the Apple-cars, and their market share waxed.
Eventually the big dealership came out with a full-fledged car: a colossal station wagon (Windows 95). It had all the aesthetic appeal of a Soviet worker housing block, it leaked oil and blew gaskets, and it was an enormous success. A little later, they also came out with a hulking off-road vehicle intended for industrial users (Windows NT) which was no more beautiful than the station wagon, and only a little more reliable.
Since then there has been a lot of noise and shouting, but little has changed. The smaller dealership continues to sell sleek Euro-styled sedans and to spend a lot of money on advertising campaigns. They have had GOING OUT OF BUSINESS! signs taped up in their windows for so long that they have gotten all yellow and curly. The big one keeps making bigger and bigger station wagons and ORVs.
......
When Windows came out, it was conspicuous for its ugliness, and its current successors, Windows 95 and Windows NT, are not things that people would pay money to look at either. Microsoft's complete disregard for aesthetics gave all of us Mac-lovers plenty of opportunities to look down our noses at them. That Windows looked an awful lot like a direct ripoff of MacOS gave us a burning sense of moral outrage to go with it. Among people who really knew and appreciated computers (hackers, in Steven Levy's non-pejorative sense of that word) and in a few other niches such as professional musicians, graphic artists and schoolteachers, the Macintosh, for a while, was simply the computer. It was seen as not only a superb piece of engineering, but an embodiment of certain ideals about the use of technology to benefit mankind, while Windows was seen as a pathetically clumsy imitation and a sinister world domination plot rolled into one. So very early, a pattern had been established that endures to this day: people dislike Microsoft, which is okay; but they dislike it for reasons that are poorly considered, and in the end, self-defeating.
CLASS STRUGGLE ON THE DESKTOP
Now that the Third Rail has been firmly grasped, it is worth reviewing some basic facts here: like any other publicly traded, for-profit corporation, Microsoft has, in effect, borrowed a bunch of money from some people (its stockholders) in order to be in the bit business. As an officer of that corporation, Bill Gates has one responsibility only, which is to maximize return on investment. He has done this incredibly well. Any actions taken in the world by Microsoft-any software released by them, for example--are basically epiphenomena, which can't be interpreted or understood except insofar as they reflect Bill Gates's execution of his one and only responsibility.
It follows that if Microsoft sells goods that are aesthetically unappealing, or that don't work very well, it does not mean that they are (respectively) philistines or half-wits. It is because Microsoft's excellent management has figured out that they can make more money for their stockholders by releasing stuff with obvious, known imperfections than they can by making it beautiful or bug-free. This is annoying, but (in the end) not half so annoying as watching Apple inscrutably and relentlessly destroy itself.
Hostility towards Microsoft is not difficult to find on the Net, and it blends two strains: resentful people who feel Microsoft is too powerful, and disdainful people who think it's tacky. This is all strongly reminiscent of the heyday of Communism and Socialism, when the bourgeoisie were hated from both ends: by the proles, because they had all the money, and by the intelligentsia, because of their tendency to spend it on lawn ornaments. Microsoft is the very embodiment of modern high-tech prosperity--it is, in a word, bourgeois--and so it attracts all of the same gripes.
The opening "splash screen" for Microsoft Word 6.0 summed it up pretty neatly: when you started up the program you were treated to a picture of an expensive enamel pen lying across a couple of sheets of fancy-looking handmade writing paper. It was obviously a bid to make the software look classy, and it might have worked for some, but it failed for me, because the pen was a ballpoint, and I'm a fountain pen man. If Apple had done it, they would've used a Mont Blanc fountain pen, or maybe a Chinese calligraphy brush. And I doubt that this was an accident. Recently I spent a while re-installing Windows NT on one of my home computers, and many times had to double-click on the "Control Panel" icon. For reasons that are difficult to fathom, this icon consists of a picture of a clawhammer and a chisel or screwdriver resting on top of a file folder.
These aesthetic gaffes give one an almost uncontrollable urge to make fun of Microsoft, but again, it is all beside the point--if Microsoft had done focus group testing of possible alternative graphics, they probably would have found that the average mid-level office worker associated fountain pens with effete upper management toffs and was more comfortable with ballpoints. Likewise, the regular guys, the balding dads of the world who probably bear the brunt of setting up and maintaining home computers, can probably relate better to a picture of a clawhammer--while perhaps harboring fantasies of taking a real one to their balky computers.
This is the only way I can explain certain peculiar facts about the current market for operating systems, such as that ninety percent of all customers continue to buy station wagons off the Microsoft lot while free tanks are there for the taking, right across the street.
A string of ones and zeroes was not a difficult thing for Bill Gates to distribute, one he'd thought of the idea. The hard part was selling it--reassuring customers that they were actually getting something in return for their money.
Anyone who has ever bought a piece of software in a store has had the curiously deflating experience of taking the bright shrink-wrapped box home, tearing it open, finding that it's 95 percent air, throwing away all the little cards, party favors, and bits of trash, and loading the disk into the computer. The end result (after you've lost the disk) is nothing except some images on a computer screen, and some capabilities that weren't there before. Sometimes you don't even have that--you have a string of error messages instead. But your money is definitely gone. Now we are almost accustomed to this, but twenty years ago it was a very dicey business proposition. Bill Gates made it work anyway. He didn't make it work by selling the best software or offering the cheapest price. Instead he somehow got people to believe that they were receiving something in exchange for their money.
The streets of every city in the world are filled with those hulking, rattling station wagons. Anyone who doesn't own one feels a little weird, and wonders, in spite of himself, whether it might not be time to cease resistance and buy one; anyone who does, feels confident that he has acquired some meaningful possession, even on those days when the vehicle is up on a lift in an auto repair shop.
All of this is perfectly congruent with membership in the bourgeoisie, which is as much a mental, as a material state. And it explains why Microsoft is regularly attacked, on the Net, from both sides. People who are inclined to feel poor and oppressed construe everything Microsoft does as some sinister Orwellian plot. People who like to think of themselves as intelligent and informed technology users are driven crazy by the clunkiness of Windows.
Nothing is more annoying to sophisticated people to see someone who is rich enough to know better being tacky--unless it is to realize, a moment later, that they probably know they are tacky and they simply don't care and they are going to go on being tacky, and rich, and happy, forever. Microsoft therefore bears the same relationship to the Silicon Valley elite as the Beverly Hillbillies did to their fussy banker, Mr. Drysdale--who is irritated not so much by the fact that the Clampetts moved to his neighborhood as by the knowledge that, when Jethro is seventy years old, he's still going to be talking like a hillbilly and wearing bib overalls, and he's still going to be a lot richer than Mr. Drysdale.
Even the hardware that Windows ran on, when compared to the machines put out by Apple, looked like white-trash stuff, and still mostly does. The reason was that Apple was and is a hardware company, while Microsoft was and is a software company. Apple therefore had a monopoly on hardware that could run MacOS, whereas Windows-compatible hardware came out of a free market. The free market seems to have decided that people will not pay for cool-looking computers; PC hardware makers who hire designers to make their stuff look distinctive get their clocks cleaned by Taiwanese clone makers punching out boxes that look as if they belong on cinderblocks in front of someone's trailer. But Apple could make their hardware as pretty as they wanted to and simply pass the higher prices on to their besotted consumers, like me. Only last week (I am writing this sentence in early Jan. 1999) the technology sections of all the newspapers were filled with adulatory press coverage of how Apple had released the iMac in several happenin' new colors like Blueberry and Tangerine.
Apple has always insisted on having a hardware monopoly, except for a brief period in the mid-1990s when they allowed clone-makers to compete with them, before subsequently putting them out of business. Macintosh hardware was, consequently, expensive. You didn't open it up and fool around with it because doing so would void the warranty. In fact the first Mac was specifically designed to be difficult to open--you needed a kit of exotic tools, which you could buy through little ads that began to appear in the back pages of magazines a few months after the Mac came out on the market. These ads always had a certain disreputable air about them, like pitches for lock-picking tools in the backs of lurid detective magazines.
This monopolistic policy can be explained in at least three different ways.
THE CHARITABLE EXPLANATION is that the hardware monopoly policy reflected a drive on Apple's part to provide a seamless, unified blending of hardware, operating system, and software. There is something to this. It is hard enough to make an OS that works well on one specific piece of hardware, designed and tested by engineers who work down the hallway from you, in the same company. Making an OS to work on arbitrary pieces of hardware, cranked out by rabidly entrepreneurial clonemakers on the other side of the International Date Line, is very difficult, and accounts for much of the troubles people have using Windows.
THE FINANCIAL EXPLANATION is that Apple, unlike Microsoft, is and always has been a hardware company. It simply depends on revenue from selling hardware, and cannot exist without it.
THE NOT-SO-CHARITABLE EXPLANATION has to do with Apple's corporate culture, which is rooted in Bay Area Baby Boomdom.
Now, since I'm going to talk for a moment about culture, full disclosure is probably in order, to protect myself against allegations of conflict of interest and ethical turpitude: (1) Geographically I am a Seattleite, of a Saturnine temperament, and inclined to take a sour view of the Dionysian Bay Area, just as they tend to be annoyed and appalled by us. (2) Chronologically I am a post-Baby Boomer. I feel that way, at least, because I never experienced the fun and exciting parts of the whole Boomer scene--just spent a lot of time dutifully chuckling at Boomers' maddeningly pointless anecdotes about just how stoned they got on various occasions, and politely fielding their assertions about how great their music was. But even from this remove it was possible to glean certain patterns, and one that recurred as regularly as an urban legend was the one about how someone would move into a commune populated by sandal-wearing, peace-sign flashing flower children, and eventually discover that, underneath this facade, the guys who ran it were actually control freaks; and that, as living in a commune, where much lip service was paid to ideals of peace, love and harmony, had deprived them of normal, socially approved outlets for their control-freakdom, it tended to come out in other, invariably more sinister, ways.
Applying this to the case of Apple Computer will be left as an exercise for the reader, and not a very difficult exercise.
It is a bit unsettling, at first, to think of Apple as a control freak, because it is completely at odds with their corporate image. Weren't these the guys who aired the famous Super Bowl ads showing suited, blindfolded executives marching like lemmings off a cliff? Isn't this the company that even now runs ads picturing the Dalai Lama (except in Hong Kong) and Einstein and other offbeat rebels?
It is indeed the same company, and the fact that they have been able to plant this image of themselves as creative and rebellious free-thinkers in the minds of so many intelligent and media-hardened skeptics really gives one pause. It is testimony to the insidious power of expensive slick ad campaigns and, perhaps, to a certain amount of wishful thinking in the minds of people who fall for them. It also raises the question of why Microsoft is so bad at PR, when the history of Apple demonstrates that, by writing large checks to good ad agencies, you can plant a corporate image in the minds of intelligent people that is completely at odds with reality. (The answer, for people who don't like Damoclean questions, is that since Microsoft has won the hearts and minds of the silent majority--the bourgeoisie--they don't give a damn about having a slick image, any more then Dick Nixon did. "I want to believe,"--the mantra that Fox Mulder has pinned to his office wall in The X-Files--applies in different ways to these two companies; Mac partisans want to believe in the image of Apple purveyed in those ads, and in the notion that Macs are somehow fundamentally different from other computers, while Windows people want to believe that they are getting something for their money, engaging in a respectable business transaction).
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