Need help suing repair company

[mjb4]

I had a noisy AC, not very efficient, and not all that great on heating and cooling. I called and got a Home Depot approved improvment credit card. The company removed the old system and ruined my carpet, I could live with that. Then two days later the ceiling fell in. Called and got them to stop the leak. Then two days after that the other bathroom ceiling fell in. Came and fixed that. Today the ceiling is about to fall in AGAIN. This is ridiculous. Now, the manager won't talk to me when I call. What are my options. SHould I just work with them.

[NJCher]

1. what state are you in?

Cher

[mjb4]

3. Texas

...

[molly]

2. Call the Better Business Bureau

and tell them your story.

[GOPisEvil]

4. Got any news outfits with "trouble-shooter" reporter-types?

Pictures are worth a lot. Reporters like to go after big fish, too. :-)

[mjb4]

5. got pictures......

so that will help

[HFishbine]

6. Give the Company a Final Chance

Put in writing everything you expect the company to do at this point in detail. If you have concerns that additional problems may develop, ask specifically for a warranty or guarantee. If there are repairs you are expecting to be performed, specify them in detail and include a statement like "will be completed to accepted professional standards," to assure that you don't get a half-assed paint job or something. If you feel you are due financial compensation, or if you are willing to accept financial compensation or credit in leiu of further repairs, itemize each in detail with a dollar amount.

Hand deliver or send by certified mail, return receipt requested, to the contractor. This will result in one of two outcomes:

1) The contractor will see that you have specific expectations and be able to evaluate his ability to satisfy you in concrete terms. He will see that you are keeping the lines of communication open and he will meet your demands.

or

2) The contractor will fail to repond, but you will have laid some solid ground work for any future arbitration or litigation.

One caveat. If you do this, you are sort of drawing a line in the sand. While you can further negotiate the terms and conditions, do not let them perform any more work until an agreement is in place. Allowing the contractor to do some portion of the work without an agreement could establish an argument from their side that work was continuing under a different set of rules that could invalidate your demands.