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Edited on Thu Dec-23-04 12:11 AM by Lydia Leftcoast
Administrators take them as the gospel truth. I think they see the students as customers who need to be catered to.
I heard students urging others to give a certain business professor bad evaluations because particular student had been offended.
A Japanese instructor at another school said that students actually threatened her with bad evaluations if she "didn't make class easier and more fun."
I once got bad evaluations from one section of a course and good evaluations from another section of the same course, even though we covered the same material in much the same way. The difference was that the "bad" section contained a Japanese-American student who was convinced that a Caucasian had no business teaching Japanese and constantly complained to the other students that he wished he could take the session taught by a native speaker. The "good" section contained two adult students, people older than I, who sometimes helped keep some of the brattier young students in line. Classes definitely have personalities!
One year I had a Japanese teaching assistant, sent over on an exchange program, who was hopeless as a classroom teacher. Realizing that he didn't want to take orders from a woman (he was giving me what I recognized as Japanese-style passive-aggressive behavior), I asked some of my male colleagues to work with him. They, too, came back shaking their heads, telling me that he just didn't get it. But he partied with the students and bought booze for them, and the frat boys in particular thought he was great.
I had to return to Minneapolis for a family funeral, and there was nothing to do but put this TA in charge of the class. It was clear when I came back that they hadn't accomplished much.
When it came time for student evaluations, a bunch of my C and D students gave me terrible evaluations, said that I was "mean" to the Japanese TA, and that he was a far better teacher than I was. On the same set of evaluations, two of my A students complained that the classes the TA had taught during my absence had been a complete waste of time, because he had just stood in front of the class and bullshitted.
But what the administrators, being of the bean counter mindset, really paid attention to was the numbers, where the students evaluate the instructor on a 4-point scale. "This instructor held class regularly and on time" "this instructor motivates me," "this instructor is helpful during office hours," etc. From these answers, they literally gave each professor a GPA, with all evaluations weighted equally. They didn't say, "Hmm, this student wrote a thoughtful and intelligent evaluation in the comment section, and that student just scrawled 'Professor Leftcoast is a bitch from hell'.' so maybe we should give more credence to the first student."
When you went in for your performance review, the dean would give you your GPA and how it compared to the rest of your department, the college as a whole, and yourself the previous year.
I was once in a divisional meeting at which the dean presented us with the new faculty evaluation form. It had all these items like the ones I have mentioned above. One of my more vocal colleagues remarked, "All that goes into their record from us is one letter grade, and they get to write a two-page report on us. I'd like to fill out a form that graded each student on things like, 'This student attended class regularly and on time.' 'This student couldn't be motivated to jump if I set his shoes on fire,' or 'This student actually came for help during office hours.'"
After leaving academia, I had occasion to take classes and write student evaluations. In two cases, I had absolutely dreadful TAs. I gave them bad evaluations, but the evaluations were very detailed, explaining why what they were doing was not effective. When I got good instructors, I always explained exactly why they were good. In one case, I didn't like one instructor, but I could separate that from the fact that she wasn't actually doing anything seriously wrong in her teaching methods. It was just a personality clash.
A lot of college students don't have the discernment to separate personality clashes from bad teaching, especially if they've been spoiled at home. Their college professors may be the first people who have ever made serious academic demands on them.
If I were designing student evaluations, I would make them all open-ended essay questions. The administrators would hate that, because they couldn't get their grubby little number-crunching minds around them, but too bad.
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