http://www.stpetersburgtimes.com/2003/09/26/State/All_you_can_eat_was_t.shtmlRed Lobster's chief is ousted after a crab promotion loses money. The parent company says that wasn't the reason.
By BENITA D. NEWTON, Times Staff Writer
Published September 26, 2003
The television commercials for the nation's biggest chain of seafood restaurants invited diners to "Red Lobster's Endless Crab: a celebration of all the hot, steaming snow crab legs you can eat."
What managers of the 645-restaurant chain never expected was customers so ravenous for crab that they ate up the profits.
Darden Restaurants of Orlando said Wednesday that it has replaced the president of Red Lobster, its biggest chain. The move came after management vastly underestimated how many Alaskan crab legs customers would consume during the promotion that ran from July 21 through Sept. 7.
"It wasn't the second helping, it was the third one that hurt," company chairman Joe R. Lee said in a conference call with analysts.
"Yeah, and maybe the fourth," added Dick Rivera, Darden's chief operating officer. Rivera has taken over as president of Red Lobster.
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