Blockbuster's "No late fees" campaign is incredibly misleading

[oregonjen]

At our local Blockbuster, if you don't return the movie within a week, you have to buy the movie. I understand they have to have some sort of policy in order for people to be motivated to actually return their movies, but they don't tell you that, when you check the movie out. They just say "We don't have late fees anymore."

[MrModerate]

1. Apparently they're getting their ass sued for misleading . . .

Their customers.

Major sleazoids, always have been, overpriced and predatory toward smaller shops and even smaller chains.

Would it shock you to hear they're based in Tex-ass?

http://www.boston.com/ae/movies/articles/2005/02/12/blockbuster_late_fee_policy_raises_questions/

[oregonjen]

4. Wow. Didn't know they were being sued.

[lateo]

9. I worked for these asshats for 6 years.

Worst job evar. The robbed hundreds of people of their overtime hours...me included.

[Stop_the_War]

2. yep...n/t

[Logiola]

3. and that is why they are being sued..

http://www.detnews.com/2005/business/0502/19/business-94527.htm

[Wcross]

5. They tried to make me buy a movie I had already returned!

Posted earlier today.

[oregonjen]

6. What happened? Did you walk out without paying a dime?

My husband returned "Shall We Dance" this morning. We had the movie 7 days. They told him that had we returned the movie tomorrow, he would have had to pay for it. How come they don't have a disclaimer somewhere boldly displayed in the store? Sheeesh!

[Wcross]

11. No, they charged me for a movie returned on the due date.

They need a glass stomach (so they can see while they have that head up their butts). It was my very first rental from block buster, also my last.

[Dookus]

7. From what I read

you get charged a buck and a quarter "restocking" fee after a week. After 30 days, you get charged for the movie.

[lpbk2713]

8. They are being investigated by 36 states' Attorneys General

Link: http://today.reuters.com/news/newsArticle.aspx?type=industryNews&storyID=2005-02-19T013022Z_01_N18168459_RTRIDST_0_INDUSTRY-INDUSTRY-BLOCKBUSTER-DC.XML

Somebody at Blockbuster made one bonehead of a business decision. They will have legal fees up the ying-yang and untolled loss of customer good will. Myself, I haven't been to BB in years because I always thought they were a shabby operation anyhow.

[all.of.me]

10. have you seen this?

http://dotmac.info/pages/8569

[ScreamingMeemie]

12. I know....and they just charged our credit card for late fees from

last year....Screw them. :hi: