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Bank One documents show our address without the "North." Now, in 99% of post offices, people would see the name and know that Eyesroll lives on North X Street, and someone else lives on South X Street, and route the letters that way.
Nope, they disappear into nothingness here. I have no idea if our neighbors who live at our address on South X Street get our mail, or if it gets returned, or what.
But anyway. We did not get the Bank One (car loan) bill. Payment was due Sept. 7. Because we did not get the bill, we forgot about it. I understand it's our responsibility to pay the loan, whether we get a bill or not. This is the first late payment on the 18 months or so that account's been active. We've got very, very good credit. OK. Our bad.
My husband got a late notice. That was fine. He sent a double payment (for Sept. and Oct.) and, under separate cover, requested automatic debit from the bank account. He sent this late September.
On or around Oct. 7, he gets a call from "Janet" at Bank One. Where's my money? He explains the situation, and she says she'll put a note in his file and call back in a week if nothing happens.
Two days later, "Chrissy" calls. (Sorry. I'm on a Three's Company thing for some reason.) Where's my money? My husband tells Chrissy about his two-days-prior conversation with Janet. "Oh, yeah, there is that note." Duh.
And a few days after that, Janet calls back. Where's my money? We're wondering what happened to the payment -- it should have been processed by now.
Finally, the following day (let's call it Oct. 13), we call Bank One to find out how to fix this, once and for all, and "Terri" tells us, "oh, we got the check a few days ago. It just hasn't been added to the computer yet."
If this wasn't enough.
Meanwhile, the automatic-payment thing sent got rejected, because on Oct. 12 -- in other words, when Bank One had the check but didn't process it -- the account was past due. Apparently, you can't set up automatic payment if your account is past due. AND they send back the whole application and make you start over, instead of just holding it until you're paid up.
Let me say that again: IF YOU HAVE A LATE PAYMENT, THEY WON'T LET YOU DO ANYTHING TO MAKE IT SO YOU'LL NEVER HAVE A LATE PAYMENT AGAIN. They make it harder for them to get your money.
:grr:
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