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YOU'VE PROBABLY READ SOME OF THESE BEFORE....
So you think you're computer-illiterate?
> Compaq is considering changing the command "Press > Any Key" to "Press Return Key" because of the flood > of calls asking where the "Any" key is. > AST technical support had a caller complaining that > her mouse was hard to control with the dust cover > on. The cover turned out to be the plastic bag the > mouse was packaged in.
> Another Compaq technician received a call from a man > complaining that the system wouldn't read word > processing files from his old diskettes. After > trouble-shooting for magnets and heat failed to > diagnose the problem, it was found that the customer > labeled the diskettes then rolled them into the > typewriter to type the labels.
> Another AST customer was asked to send a copy of her > defective diskettes. A few days later a letter > arrived from the customer along with Xeroxed copies > of the floppies.
> A Dell technician advised his customer to put his > troubled floppy back in the drive and close the > door. The customer asked the tech to hold on, and > was heard putting the phone down, getting up and > crossing the room to close the door to his room. > Another Dell customer called to say he couldn't get > his computer to fax anything. After 40 minutes of > trouble-shooting, the technician discovered the man > was trying to fax a piece of paper by holding it in > front of the monitor screen and hitting the "send" > key.
> Another Dell customer needed help setting up a new > program, so a Dell tech suggested he go to the local > Egghead. "Yeah, I got me a couple of friends,"the > customer replied. When told Egghead was a software > store, the man said, "Oh, I thought you meant for me > to find a couple of geeks."
> Yet another Dell customer called to complain that > his keyboard no longer worked. He had cleaned it by > filling up his tub with soap and water and soaking > the keyboard for a day, then removing all the keys > and washing them individually.
> A Dell technician received a call from a customer > who was enraged because his computer had told him he > was "bad and an invalid". The tech explained that > the computer's "bad command" and "invalid" responses > shouldn't be taken personally.
> An exasperated caller to Dell Computer Tech Support > couldn't get her new Dell Computer to turn on. After > ensuring the computer was plugged in, the technician > asked her what happened when she pushed the power > button. Her response, "I pushed and pushed on this > foot pedal and nothing happens." The "foot pedal" > turned out to be the computer's mouse.
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