MatcomNews Update: Two Comcast Employees Fired In 'Bitch Dog' Scandal

[matcom]

<snip>

Two Comcast customer service employees were fired for changing an Elgin woman's name to "Bitch Dog" on her August bill after she repeatedly complained about poor service, company officials announced Wednesday.

"We are appalled by this treatment of our customer and want to extend our sincerest apologies" to LaChania Govan, the company said in a statement. "This is not the way Comcast does business. We have identified those responsible for altering Ms. Govan's bill, and they have been dismissed as a result of this incident."

Govan noted that the apology and firings came only after her story was published in the Tribune and gained widespread media attention, but she also said she appreciated the company's actions.

"That's very good," said Govan, 25. "I'm glad to see it. That's a step in the right direction."

Meanwhile, she said her phone rang steadily Wednesday as she fielded interview requests from NBC's "Today" show and numerous other local and national radio and television programs. One of Govan's many callers just wanted to apologize: Comcast Vice President of Customer Care Mark Coffman.

http://www.chicagotribune.com/news/local/chi-0508180103aug18,1,5394368.story?coll=chi-news-hed

[meegbear]

1. Free internet, phone and cable for life ...

and I accept your apology

[DS1]

2. They were fired for wasting ink. Bitch Dog is redundant.

:hide:

[kick-ass-bob]

12. so was scrotum bag.

I posted on that in the original news.

[LoZoccolo]

14. Ha ha ha ha you've spotted a trend!

:thumbsup:

[Wickerman]

3. Stop the Presses: Large Telecommunication Company does the right thing

oh, wait, after it is made public. :eyes:

Corporate rule is safe, go about your business.

[Cathyclysmic]

4. hehe

:hide:

[Not_Giving_Up]

5. I loved the comment yesterday

"If this is not that customer's name, it shouldn't be on that bill," said Patricia Andrews-Keenan, vice president of communications for the company. "But we don't know why that happened. It's obvious that that's inappropriate to have a name like that on that account."


IF that's not her name? How many people do you know named bitch dog? They only fired the people who did this because of the press.

[underpants]

6. Ain't THAT a bitch, dog?

:bounce:

Good they should have gotten canned

[Hugin]

7. I hope they got my name correct this time!

It's I. P. Freely!

I repeat I. P. Freely!

That'll teach them to mock me!

Off to the breadlines with ye, says I. P. Freely.

[northzax]

9. for some reason they refuse to call me by my correct name

it's Jablomie, Haywood. damnit. But no, they insist on keeping Amanda Hungenkiss.

[miss_kitty]

8. Sorry, but fuck the Trib and its insistance on getting info from me

here's a free link:

http://www.seacoastonline.com/news/8_18odd.htm

[LoZoccolo]

11. I found a way to get around that.

If you go to Google News and do a search for the headline, the link it gives you from there won't make you register!

[miss_kitty]

13. whoa! I'll try that.

I usually skip those because I figure I'll have to register...

Thanks! :D

[LoZoccolo]

10. These are the lyrics to "Bitch Dog".

Hey hey baby with the way you complain
Gonna take your bill, gonna change your name...

Da da da da da daaaa daaaa dada dadada da da daaaa daaaa dada da da da da da daaaaaaaa...