Please help so I can go to bed :)

[neweurope]

(edit: somehow the first phrase disappeared: This is for a friend weho has to write a jopb application in a hurry, in English, which she and I both don't speak too well.)

Are there any grave - or small - errors?

" First level support

Trouble shooting with problem analysis on Microsoft Windows PCs and printers

Providing first level technical support via telephone, remote control, email or face to face

Initiation and follow up of escalations

Coordination of external service providers

Documentation of conducted activities into the trouble-ticket-system



Installations and update service

Installation of standard applications and updates

Installation of customer specific software

I had already started another thread on this - a friend has to mail a job application in a few hours (it's 11 pm here). It's in English which we bioth do not speak to well.
Do you see any errors in the following?

Establish network connection for PCs and printers

Saving legacy data and installation of new PCs

Changing of tape backups and controlling the execution with log files

Monitoring of servers and uninterrupted power supply units



Asset and user management

Registration and administration of assets and users in a database



Reporting

Generating and administrating a customer specific reporting for assets, users, tickets and costs

[mainegreen]

1. Problem:

you appear to be using windows
:P

[trof]

2. escalations?

The rest looks good, but I'm not a tech person.

I don't understand how "escalations" is used.

[neweurope]

3. I don't either, I don't even understand what she's doing in German

:)

I thank you a lot!

----------

Remember Fallujah

Bush to The Hague!

[trof]

5. The phrase doesn't mean anything to me. Also:

The "Windows PCs and printer" makes is sound like it's a Windows printer. There's no Windows printer.

maybe "Windows PCs and all types of printers".

[neweurope]

6. Thank you!

:)

[Omphaloskepsis]

4. It means to have a problem move up in the tech support chain.

If a tier 1 person can't help they move you up to the next.

I tried to get my sister on the phone to help. She is out. She used to be the HR person at Symantec.

[ContraBass Black]

7. I thought it meant dealing with belligerent customers.

[Omphaloskepsis]

9. The two are usually related..

[neweurope]

8. Thanks :) now even I understand ;)

[trof]

me too, even.

[LaraMN]

10. a few

Trouble shooting= Troubleshooting
follow up= follow-up
customer specific= customer-specific

[neweurope]

11. Thanks a lot! You're a great help.

:loveya:

[LaraMN]

12. You're very welcome!

Good luck!