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At The Airport
For all of you out there who've had to deal with an
irate customer, this one is for you.
An award should go to the United Airlines gate agent
in Denver for being smart and funny, while making her
point, when confronted with a passenger who probably
deserved to fly as cargo.
A crowded United Airlines flight was canceled. A
single agent was re-booking a long line of
inconvenienced travelers.
Suddenly an angry passenger pushed his way to the
desk. He slapped his ticket on the counter and said "I
HAVE to be on this flight and it has to be FIRST
CLASS."
The agent replied, "I am sorry, sir. I'll be happy to
try to help you but, I've got to help these folks
first, and I'm sure we'll be able to work something
out."
The passenger was unimpressed. He asked loudly, so
that the passengers behind him could hear, "DO YOU
HAVE ANY IDEA WHO I AM?"
Without hesitating, the agent smiled and grabbed her
public address microphone, "May I have your attention
please, " she began, her voice heard clearly throughout
the terminal. "We have a passenger here at Gate 14 WHO
DOES NOT KNOW WHO HE IS. If anyone can help him find
his identity, please come to Gate 14."
With the folks behind him in line laughing
hysterically, the man glared at the United agent,
gritted his teeth and swore "F*** You!".
Without flinching, she smiled and said, I'm sorry
sir, you'll have to get in line for that too.
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