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Yesterday I had a meeting at Panera Bread. My meeting was at 11:15; the place began to fill up for lunch around 11:45. This Panera is long and thin and kind of curves around at the front. I noticed a little boy (around 2 1/2 or 3) running down the aisle looking at all the tables, presumably for his mother; he didn't see her and went around the corner to the front right where the front door was. I was a little concerned so I stood up to see where he was going; he looked at all those tables too then came around the corner looking ready to cry and burrowed himself into an empty chair. I went over to him, crouched down, and asked him if was trying to find his mother; he wouldn't answer but just started crying. I said I'd help him look (meanwhile the woman I was having the meeting with was looking around trying to see if someone was looking for a kid) and said "why don't you turn around in your chair and see if we can find her." I didn't try to pick him up, or take his hand, or ask him to come with me because I know how it's pounded into kids to never go with a stranger. He didn't want to turn around so I was about to ask the girl behind the counter if she was able to make some sort of announcement when my meeting companion spotted a woman obviously searching for a child. I asked the little boy if that was his mother; it was and he ran to her all smiles. The woman kind of glared at me and said "I sent him to find a table" and went off with the little boy without even saying thank you.
Did I do the right thing by going over to him? I was worried; you can't really see the front door from the back of the place and he could easily have run out the door or been scooped up and taken out by someone. I was scrupulously careful not to touch him; I just wanted to make sure nobody snatched him. And would you send a child that tiny to go find an empty table in a restaurant full of adults? He was scared out of his mind -- I could tell. I thought I did the right thing but his mother seemed so ungrateful maybe I overstepped?
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