I gave in to my bigotry last night

[slide to the left]

I had to call dish network about a billing error, and the billing folks are in India. Well, I was finally ged up with them not being able to understand me and my problem, that I hung up and called the tech support dept which is located in America, and got the tech guy to fix my billing problem. I even told him why I called tech support with a billing problem. I was just so fed up.

(ps, my mom lost her job to outsourcing to India and it nearly ruined our family, I am still a little bitter)

[ronnykmarshall]

1. How is that bigotry?

You got fed up with dealing with incompetence.

[johnnie]

2. I don't think that is bigotry

These companies all outsourced the work so they could save money and they jacked up the prices they charge the customers. It's the company's fault and it's not your fault for not being able to understand a person that lives half way around the world.

[sarge43]

3. Unless you got personal and started with the names ....

you weren't being a bigot.

[Deja Q]

4. Not racism or bigotry.

Many lose their jobs to offshoring or offpeopling (aka automation, et al).

If offshoring went to another country, the same cultural/societal issues would still exist.

But it's not racism to say jobs are leaving America.

If I called anybody a n****** or k*** or sand ******, then it's racism.

Saying you can't understand them isn't racism.

Hell, I have troubles understanding Americans along with everyone else on this petty planet. I must be anti-humanity if I can't even understand Americans. :crazy:

(you may not understand a person or get upset because of the cultural differences, but that doesn't make you prejudiced or racist.)

The difference is, IT was around during the 1980s when everyone was told a service economy was better than manufacturing. Which is a shame, really, as corporations have always seen support as a waste of money. (Hence its offshoring becoming a far bigger problem... with nothing to replace IT with. Now add how people being considered "too old" are now in their 30s... our society is boned.)


And I'm sure they have fun stories about us too. Hell, plenty of websites and other media has that happening. In any other time or place it'd be considered a hostile act too. So maybe they are right in that we, as a nation, are dumb. (but then we hear reports of jobs coming back to America because they turned it into slop. :dunce: )

[slide to the left]

5. I am feeling better about it now.

I hope someone listened to the recording for quality control. PS, if you have to call dish network, gt tech support(for any problem), they all speak english

[Misunderestimator]

6. You probably should have just asked to speak to another representative.

I've had few problems communicating with support resources in India. As with any help desk, it sometimes takes some effort to get the problem resolved. I think your experience was probably isolated to that one individual. Otherwise, you should complain to DISH network. I'm sure they'd like to know that they are wasting their money.

(Not that I don't have a problem with outsourcing... but language and understanding isn't one of the problems. They work VERY hard at their communication skills since they DO have to communicate with Americans.)

[Dolomite]

7. That's totally bigotry you, bigotty bigot!

Let us look at the definition:

“Irrational suspicion a particular group…attitude, state of mind, or behavior characteristic of a bigot…intolerance.”

You were (or should say, “are”) admittedly bitter towards a group of people that took your Mom’s job away - allow me to let you in on a little secret:

The person responsible for that isn’t Indian, the responsible one is the guy with $4,000 dollar laptop and $125 haircut in line in front of you at Starbucks ordering the tall, skim, mocha with no whipped cream. He’s the guy slamming into you earlier this week at the sports bar after a half-assed attempt at a drunken high-five with his date-raping frat buddies every time UCLA stole the ball from Florida.

In short – don’t blame the wonderful and docile people of India – instead point your finger at the next cock-man oppressor you see on the street and scream, “Pack up your rape culture and hit the road! I am through channeling your world dominating hate!” That’s all you really need to do.

Think of it as a penance (if you’re into that sort thing – not me – that’s something a Xian would do – and we all know those RW cathoholics need to be wrapped up in a bundle and shot out of a cannon).

You’re being cut slack either because you’re on DU or just because you feel bad about it now after the fact – either way – I’m not surprised. As if that makes it right. Nope, never bigotry is bigotry – and the only time it’s OK for that on DU is in the gungeon.