The Customer is Always Right

[Little Wing]

Poll question: The Customer is Always Right

[flvegan]

1. This is always true when I'm the customer.

[ohiosmith]

2. The customer wants you to think that the customer is always right.

[LeftyMom]

3. Oh. Hell. No.

Not when the customer can't be bothered to read store policies, thinks they shouldn't apply to them anyhow, wants service at faster-than-light speed and expects impossible-to-find product right. fucking. now.

But the nice people, the ones who aren't in a hurry and make nice conversation? You do everything you reasonably can to make them happy.

[flvegan]

6. You sound bitter. Like, Tickle Me Elmo bitter.

Where's my PS3, anyway?

[LeftyMom]

9. I'm not bitter. Oh no.

Watch this, hon.

http://video.google.com/videoplay?docid=-4024457809967804989

oh, and this

http://video.google.com/videoplay?docid=-9180996187630190526

[Indy_Dem_Defender]

22. OMG

That first one reminds me of a chucky movie!

[LynzM]

4. Anybody who's worked retail or food service....

Will tell you without hesitation that this is bullshit of the highest order. The customer deserves to be treated with respect and given the benefit of the doubt, as do all people, but.... sometimes, they're just assholes, like all people. :)

[anti-everything]

5. Whoever came up with that saying

should be bludgeoned to death with the nearest possible blunt instrument.

[SPKrazy]

7. Whether they are or not

they are if you want to do business with them

[Little Wing]

8. I've seen that policy run a business right out of business

because they spent 80% of their time dealing with one particularly gifted fuckwit in Council Bluffs, Iowa.

No, I'm not bitter.

[SPKrazy]

11. Well, I Recognize That Sentiment

since the hospital I work at is following the trend that Medicare is going to, where they investigate EVERY complaint made. I work on a psych unit. We have some pretty bizarre complaints. I find it a little humorous that they all have to be investigated. It is also a pain in the ass to have some risk manager asking me what we discussed in group therapy on such and such a day. (Look at the documentation I've slept since then)

So, I agree there is a problem of taking that too far. I also think that if one doesn't respond to complaints, there will be more problems. When I'm the customer especially.

:hi:

[mdmc]

20. lol. I know what your talkin about

"We are investigating the claim by W.E. that his gallon of milk was poisoned."

"You mean, W.E., the paranoid schizophrenic? He think this milk is poisoned?"

"Yes."

"OK. Take it away."

[philosophie_en_rose]

21. Not really. By caving into jackasses, you alienate others.

I don't want to shop at places that allow employees to be treated poorly.

And I also don't want to wait while misguided employees kiss up to "customers" that deserve to be firmly (but politely) told to move on.

[Ms_Dem_Meanor]

10. Yeah!... When I am the customer.

And I have proven to be right on several different occasions while in stores.

[Skittles]

12. HELL NO

not only is the customer NOT always right, very often their business is not worth the hits to the morale of the workers

[montanto]

13. when he's dead!

:evilgrin:

[Theres-a]

14. Neither

[WindRavenX]

15. No, and in fact, they're the ones that are usually wrong

Working in food service makes you want to murder about 80% of the population.

[RevolutionaryActs]

16. The customer is always right, except for when they're wrong.

Which is most of the time.


Thanks you.


- Former food service worker. :P

[matcom]

17. where is the FUCK NO NEVER option?

:grr:

[Nikia]

18. When I worked in fast food

Some customers were just horrible, perhaps abusive.
One frequent horrible customer made a comment periodically "I'm never coming back here again."
One of the older women replied "Do you promise this time?"
Unfortunatly, the customer came back after a week to torment us some more.

[mdmc]

19. I used to work for a snotty Italian boutique

No returns, no exchanges.

When people became confrontational, we would ask them to speak to our super snobby manager. He would always say, "This isn't Payless. Go buy some Chinese made shoes and return them there."