When I tell you I can't get a tech out to you until Sunday, I am not setting you up for negotiations

[ghostsofgiants]

It means that we really don't have anything available until Sunday and no matter how often you ask me to check, there is nothing available. If there was something available before then, I would tell you, as I have no vested interest in you not getting a tech until Sunday. x(

kthxbye

[Rabrrrrrr]

1. I had the power to my house disconnected so that my computer wouldn't get a "surge"

and now it won't turn on.

Did it get "surged", whatever that is? Should I take it out of the packing box and look at it, or will that void the warranty? Or should I just take it back to the store and let them deal with it?

I've had the GEEK Squad over a dozen or so times, but all they ever do is sneer and laugh at me, and tell me to check my "fuses" and not to get my union suit in a knot, which is funny, because I've not worn a union seat in almost 5 years so I don't know what they mean, and I'm getting tired of writing them checks.

And my water is cold now, too, all the time, and the TV just shows some black thing that I assume must be one of those fancy BBC shows that I never understand. Could a "surged" hard drive cause the water problems?

By the way, this is all your fault, you stupid fucking ass, and I hate you, and why didn't you call me about this before? Why do you assholes have to wait until your customers have been so fucked over that they finally call you? Why can't you lay fucks call us for once, and be a little proactive for a change?

You make me sick, and I'm calling your supervisor, as soon as I finish this thirtieth beer and hit my wife.

The only reason you won't send a tech out to my house is because you are biased against me because I had the audacity to point out your shitty service.

[ghostsofgiants]

2. Never gets old.

:P

[NNadir]

11. Um, couldn't that genius kid of yours have explained this to you?

Or did the little bastard get electrocuted when you sent him out in the ice storm with an aluminum ladder to hook the wire back up to the icy pole in your front yard?

[HopeFor2006]

14. Funny but...

you sound like the person in our office responsible for our tech needs. "I know nothing about technology but I understand process and negotiation."

[Pierre.Suave]

3. your stories make me laugh

I have to tell you this.

A few years ago, after moving back to Ann Arbor for school I called comcast to come out and hook up my cable and internet and was given a date about a week out...

Not satisfied with it, but accepting it, I went to the Ann Arbor mall to buy some stuff and saw the Comcast Cable Kiosk with a cute girl working there, so, being me, I went and flirted with her until I had her sending a guy out the next day...

That cable installer guy was not amused being at my house after 6pm... But I had my cable.

[ghostsofgiants]

4. Hahaha, that's one way to get something done.

:P

[mainegreen]

5. Fuck you. I know you're holding out on me. I want to talk to your manager!

I need cable NOW!

[ghostsofgiants]

7. Haha, that actually happens.

Some people get really pissed when they can't get their school work (read: browsing of lolcats) finished.

[mainegreen]

9. Finnished?

As opposed to Swedished?

(This is why spell checkers often fail me as well; they do not read minds)

[ghostsofgiants]

10. I never spell check and I am a sloppy typist.

I stopped giving a shit about typing ages ago.

[mainegreen]

13. Damned artists.

Conform! OBEY!

[ghostsofgiants]

15. It's not so much lack of conformity as it is just laziness.

[graywarrior]

6. But SURELY you must have it in your records that I called earlier and someone there TOLD me there'd

be a tech out here TONIGHT!!!!!

[Ediacara]

8. Do you have anything open Friday?

[Chan790]

12. Really I'd settle for a tech who knew what they were doing...

and I know that it's not anybody's fault in the call center but whoever does HR/hiring for techs in southern New England for Comcast needs to be subjected to the techs they employ. One guy tried to tell me that I needed RJ-11 sockets and connectors instead of RJ-45 (actually the correct term is 8P8C) for my home network and that Cat-5 wire was insufficient. That's an "oh really!" moment if there ever was one.

[ghostsofgiants]

16. I'm not supposed to deal with techs but sometimes they do call in to my department for whatever reas

It is brutal. So very brutal.

[whistler162]

17. As a Tech... that is a usher to the door moment!