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The only thing I've ever had done to either was replacing the dryer belt about 12 years or so ago. That's it.
They've been through all of the cloth diapers for three kids in addition to all of the regular laundry, and with three daughters that is a shitload to deal with. The washer has a dial with an upper section for cotton and a lower section for permanent press. The only difference is the amount of time and agitation rate. The timer setting determines the temperature - hot/cold, warm/cold, cold/cold. The only other control is the "high/low" water level selector switch (also manual). The dryer has a dial with timers for cotton, air, and permanent press and an "on" push button.
They still make washers and dryers that are almost identical to these and they don't cost much more than what we paid 23 years ago. We got ours at Montgomery Ward. There wasn't a Sears near where we lived at the time. If they ever die, I'll probably get a new pair of simple ones just like these. We lusted after those monster front-load units that are $1200 each (not including the stand), but our eldest is in college now and the younger two aren't far off so I suspect the current units will do just fine. I can't complain.
As for service, I don't think anyone can touch Sears. We bought a refrigerator there about 8 years ago and soon afterward the ice maker stopped working. I called support and got through almost immediately to someone who only asked a few questions other than model/serial numbers before dispatching a technician. The guy showed up the next day, when they said he would, and had the replacement parts with him. He was only here about half an hour and it fixed the problem.
Contrast that with the big box stores. I don't remember which, but it was either Lowe's or Home Depot that we bought our stove from. The sale price was the reason for selecting the location. Anyway, it is completely electronic. Of course, that's what died in the first couple of months. It took them five days to get a tech out to fix it and he didn't even have the part. Despite the rather simple description on the phone - "The electronics are dead - nothing - no lights - dead" - he had to come back two days later with the circuit board. We lived out of the microwave for a week. I was not happy.
I'm currently in the market for a garbage disposal. I'm going to get a 1hp unit. Sears has two for just over and just under $200. The lesser cost one is a Kenmore. I checked Lowe's and their least expensive 1hp unit is over $300. Fuck that. I'll probably wait until after Christmas. The current one sort of still works (getting wobbly and noisy) and I doubt I'll have time to install it until then. I'm going to put in a switch under the cabinet for killing the power when you have to fish something out of it that shouldn't be there in the first place. It happens.
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