Help! Need advice - help!

[Writer]

- Booked tickets through Travelocity. Typed incomplete last name for husband, which isn't reflected on his ID

- Called Travelocity to re-book, they said that they would re-issue the tickets, but that they would first need to cancel the reservation to be able to issue the tickets under the new name - with a fee, of course :eyes:

- First agent canceled the tickets, the second agent said that they, in fact, couldn't re-issue the tickets under a new name per airline rules

- We are now ticketless

- Worked our way up the Travelocity food chain a few times, again and again they refused to work with us. We now have a credit under our names, one of which is the incorrect name that isn't reflected on his ID

- Contacted the credit card to dispute the charges - refused

- Contacted the airline to work through them, there is a $200 fee for rebooking the flight on top of what we've already paid


I have no idea what to do. Any suggestions?

[Writer]

1. No one? n/t

[marlakay]

2. Do you belong to AAA?

they could help you. I use to work in travel for them. Or next choice is to take on travelocity and pound them, keep calling and asking for supervisor and don't let up. Get madder and madder. My husband does those kinds of calls as i am too nice. Pick which one of you guys is this way and have at it. You may eventually get someone there to fix the mess. Demand that they help you because it was their employee who told you they could help you if you canceled the mess.

I can tell you from working in travel if you go to the bosses and complain big time loudly they will help you....have to be very tough though. Can't say ok and give up.

and last of all we all make mistakes sometimes and sometimes they cost us. Hopefully with some perseverance you can fix it.

[Kali]

3. show up and use the original tickets - have all your documentation of this shit for back-up

but really I would have just acted like I didn't notice a simple typo/spelling discrepancy - must happen all the time.

[quakerboy]

4. Never use travelocity again?

I had a similar experience with Orbitz. They never made good on their offer, never refunded the money, never did Nuthin.

Toward the end of my honeymoon, I spend hours on the phone, stranded at 3 am in a strange city with no lodgings about 600 miles from home. I ended up driving through the night to go back home, ending my honeymoon several days early. After getting home, having a chance to sleep, I got back on the phone talking to more people, who uniformly refused to pass me on to a superior, or to do anything to resolve the issue. They resolutely refused to do ANYTHING to help me, and I am the patient polite, but firm guy who always gets good customer service and almost always does the work and talking necessary to get a fair resolution.

Orbitz provided the 2nd worst customer service I have ever received via Phone, beaten only by T-mobile.

I am sorry to be so negative, but my experience is there is not much they can/will do. The customer is not first with these companies. The customer is not second, third, fourth, or even a minor consideration. Once they have the cash in hand, they are done with the deal, no ifs and;s or buts, no takebacks.

[Writer]

6. My poor husband was downstairs crying after he got home from work.

This has cost us another $600 or so off of our credit card in order to rebook our tickets, because they refused to be an honorable company and pay the $180 fee/ticket, or at least to meet us half-way. He felt so powerless. You're right, there is nothing that we can do. I am very tempted to write to the US Attorney General's office on this. They are holding money that we really can't access because it's a credit for a person who doesn't legally exist, and they REFUSE to refund our money. That's theft, in my opinion.

[quakerboy]

12. Do it

Write anyone and everyone who might be able to help. From the AG to your reps at the various levels of government, to your local news station, etc. you never know who might be able to add the pressure to make a difference.

[Blue-Jay]

5. William Shatner will be happy to help you.

[kayakjohnny]

7. Have someone help you make a quick Youtube vid of you telling this story.

Then post it. Then start linking it out to everyone. It's a corporation's worst nightmare. Remember the gal who wouldn't pay her credit card bill cause the interest rate skyrocketed? She got results with a Youtube video. It wasn't sophisticated, but it worked very well. Her problem was resolved. Hope this helps. It's what I would personally try, if all other means were exhausted.

[Brickbat]

8. Better Business Bureau, AG, any "whistleblower" column your newspaper might have. The NYT has a

weekly column called The Haggler that steps in in these kind of things.

http://www.nytimes.com/2010/03/14/your-money/14haggler.html

[Writer]

9. I am very seriously thinking about writing the US AG.

I'd write my state AG, but he's too busy challenging the legality of the health care reform bill.

[marzipanni]

10. Try emailing or calling this guy-

http://www.elliott.org/about/ (contact info at right side of page)

It's too late for the below to work, but maybe he can advise how to get airfare credit issued with correct name-
<snip>
Second, you should always check your verification e-mail immediately. Expedia could have made a change to your ticket if you had caught the mistake earlier. It’s essential that you review your itinerary as soon as possible. Believe me, I know. I just made this mistake and had to spend an extra day at my destination because I put the wrong date in my reservation. (See? It can happen to anyone.)

I’ve dealt with too many wrong-name cases to count, and here are a few things I’ve learned. Passengers aren’t turned away at the gate because of a typographical error on their tickets. Reservations systems have limitations that sometimes truncate last names or render non-English names in funny characters. Last names and first names are frequently flip-flopped. Ticket agents, gate agents and security screeners know that, and will let you through.
</snip>

[Writer]

11. The thing is, I DID check the verification email. I just didn't know that the name I typed was the

incorrect name.

Ack...

Really need to work. On deadline with a paper.