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Our system went down this morning -- land-line, internet, television. Tech support told Mrs Auggie we needed a new modem and it would ship in 2 to 3 days...no other option. We run two home businesses here that depend on being wired-in. No way I could wait 2 to 3 days.
I called and got another technician who said the same thing, except that he could send a tech guy to the house today for $149.00! So when I said that if that was the best they could offer and I was going back to Comcast, the tech guy said maybe he could fix it right now. WTF? So he asked me a few questions, pushed a few buttons on his end, and everything instantly worked.
Lesson learned -- just because one "tech expert" says it's one way doesn't mean that it is. And the squeaky wheel really does get greased sometimes.
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