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In your department store, a given employee will be hired for primary duties in one particular, small section of the store. A job applicant might specify which sections the applicant is interested in and be able to ask questions about the environment in those and other sections of the store.
An employee will acquire experience in that section and will learn from contact with customers, an immediate supervisor, a policy manual, and occasional contact with managers of that particular store and with managers at corporate headquarters.
Every employee will have an opportunity to add descriptions of his or her experiences and ideas to appendices of the store's policy manual so that future employees will have access to that information.
Initially, all employees will get a discount on the purchase of the company's shares. When an employee gets some management responsibility in the employee's primary section, the employee will no longer get a discount on the purchase of the company's shares. Instead, the employee will get at least a small share of the profits of that particular store.
The idea is to divide a store into shops and give each employee a path to management of one shop, while also retaining some flexibility and promoting a sense of community for long-term employees.
The advantage for customers is that they will be dealing with people who have lots of knowledge and who care about satisfying the customers. The advantage for your department store is that your employees will have a sense of community, a sense of purpose, and a reason to be loyal to your store.
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