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They can't do anything you can do for yourself AND you don't have to pay them their fees, saving on that too. Credit card debt is the easiest to renegotiate. They're unsecured (meaning, there's no collatoral securing the loan).
This is how I did it.
But before making any contact with the card issuer, be sure to check your budget, calculating whether you can negotiate the account to pay them a percentage in one lump sum (you can negotiate it down until you only owe a third, even less!), or in affordable monthly payments without interest.
DON'T MAKE THE CALL UNTIL YOU'RE SURE WHAT YOU CAN AFFORD AND ARE WILLING TO DO.
How you approach this would also depend on whether of not the account is closed or open.
If closed, you have greater bargaining power:
Call them up and ask to speak with a decision maker. Tell them you want to settle on your account (monthly payments you can afford or a lower, negotiated one-lump sum). You give them your offer and stick to your guns. There might be a little back and forth, but under no circumstances do you tell them how much you make, or your spouse. It's irrelevant and it only weakens your bargaining position. Their goal is to get the max out of you, yours is to remain within what you can actually afford.
If they get difficult, tell them you are contemplating bankruptcy. This usually makes them more willing to work with you.
IMPORTANT NOTE: Make sure you put in a condition that they either wipe your credit reports clean of the account, or they "unrate" the account with the credit reporting agencies (also known as credit bureaus). An unrated account doesn't affect your credit or FICO score. However, if you can get them to remove the closed account from your credit reports, that would be the best option! Some will try to tell you they can't do that, but that's a lie. If they can put it on there, they can take it off. Nowhere in the law does it say it's mandatory they have to report you. That's a choice they made.
Before any payment info is exchanged (like bank account numbers - and they'll try to pry it out of you, but don't give in), you insist upon a written agreement outlining what's been negotiated down to the removal/unrating of the account with the credit bureaus. Nothing is final until both they and you sign, creating a new contract neither of you can back out of.
If you have a fax, have them fax a signed copy to you. This is recommended since you'll have a date/time stamp on the document just in case trouble arises. If you don't, have them mail it to you. Mark the date when you receive it. After overlooking the contract and seeing all is in order, sign it and mail it back to them certified mail with return receipt requested. This way, you keep record that you've sent the piece back AND that they've received it - just in case there are problems.
If open: You still have bargaining power and the same principle applies except you'll need to ask them to freeze all interest, penalties, account fees and lock it in the principle amount owed, otherwise it's like mopping the floor with an open, running spigot.
Make sure you insist on the removal of the account from your credit reports or have them unrate it, no matter which scenario applies to you. You made a mistake, but now you're trying to rectify it by paying up. There's no need for 7 years worth of penalizing via a bad credit/FICO score to add insult to injury, right?
Everyone will tell you that credit counseling bureaus are a sham. These credit card negotiation companies are taking advantage of the economic downturn and are no better than credit counseling agencies. Although listed as "non-profit" they make millions in profit from credit negotiations whether it's straight from you, or from your creditor.
Remember, they're third party and hold no sway with the creditors. You, the second party, do.
Disclaimer: This is not meant as legal advice. This is based on my own personal, successful experiences with creditors in the past, and those of my husband, and sons. If you feel you need legal advice, contact a consumer attorney near you.
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