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If your choice is to put one person at the head of an existing department, then do you get oversight?
One person has limited time. One person doesn't have the time to examine a million details. One person relies upon the existing staff hierarchy, a hierarchy that allows data to be garbled, and unwarranted conclusions to be eventually reached based on a long series of errors, ultimately caused merely by the fact that somebody has come under scrutiny.
However, one person could be given a budget to hire ten thousand assistants. Those assistants could be hired based on advertising that speaks clearly to anybody who understands the English language, rather than being designed to appeal to people who know what to ignore and how to interpret human resources jargon or other jargon. Vocabulary can be learned on the job.
At any given time, an assistant doesn't have to know whether the assignment is a test or a real case. Tests can be easily created by revising dates, names, addresses, etc from old files related to old cases.
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