Boston Globe: From Dean stumble, a lesson that careful canvassing is key
Out-of-state volunteers given a lower profile
By Sasha Issenberg
Globe Staff / December 27, 2007
....This year...campaigns are looking less at the McCarthy model and more at the cautionary tale of Howard Dean's ambitious and high-profile effort in 2004 to draw supporters nationwide to Iowa - a project the campaign proudly branded "The Perfect Storm" and one that ultimately backfired and is thought to have contributed to his loss there. "From the Dean experience, there was some concern that out-of-state volunteers can be very helpful but they can also be a drain," said Gordon Fischer, a former Iowa Democratic Party chairman supporting Obama. As the caucus season enters its final week, campaign strategists - typically more astute in their analysis of success than of failure - are reexamining Dean's 2004 collapse and taking away lessons, about everything from media strategy to door-knocking etiquette to staff dress codes, shaping the way they approach the closing days of the race.
The "perfect storm" strategy called for thousands of volunteers to blow into Iowa to turn out the 50,000 or so votes that had reportedly been pledged to Dean. But as the onetime front-runner began to stumble on his way to a third-place finish, those volunteers - distinguished by their glowstick-orange hats, stubborn fervor, and unfamiliarity with local concerns - seemed to represent all that was wrong with the campaign. "It was sort of an invasion," said Andy McGuire, a Dean activist and former lieutenant governor candidate now supporting Hillary Clinton. "Iowans shun that. They don't appreciate being told how to vote."
For the Obama and Clinton campaigns, which appear to have drawn particular interest across the country from new voters and would-be volunteers, the intimate character of the Iowa caucuses presents a particular challenge of integrating grass-roots zest into the corporate hierarchy of a campaign organization. "You want neighbors talking to neighbors, Iowans talking to Iowans," said Karen Hicks, a senior Clinton adviser who oversaw Dean's New Hampshire field operation in 2004. While not turning away out-of-state supporters, the Clinton campaign is using them for low-profile roles such as driving vans or holding signs outside events. "They're much more likely to be doing things that are removed from voters," said Hicks. "They're not doing a lot of door-to-door."
It is difficult today to find anyone who was around the caucuses in 2004 who doesn't have a story of the doorstep culture clash: Dean canvassers with piercings and colored hair, unable to pronounce the town's name or respond to questions about the candidate's platform. Instead, they were instructed to emphasize the extent to which they didn't belong. "I dropped everything and drove/came all the way from ___," read a telephone script given to Dean's supporters. "I'm volunteering here because we need a candidate who can stand up to George Bush and take our country back. That's why so many of us have come to Iowa." If voters "get upset and try to cut you off," callers were instructed, "assertively tell your story." To Iowa caucus-goers - who tend to be older, insular, and serious - those stories were not well received. "Iowa can be a little parochial, but we are friendly, polite, welcoming folks," said Fischer. "It is a problem if folks can't articulate specific positions of the candidate."
Now the canvassing stories that circulate are about Clinton workers braving the snowy Iowa winter in jackets and ties. "People are expected to look tidy and professional," said Hicks. "They're representing the next president of the United States." As campaigns attempt to impose standards on what volunteers say or do, they run the risk of discouraging their supporters, said Matthew Hindman, a political scientist at Arizona State University. "All three of the major Democratic campaigns are trying to walk the line between energizing the base and giving up too much control over your message," said Hindman. "They clearly understand that better than they did four years ago."...
http://www.boston.com/news/nation/articles/2007/12/27/from_dean_stumble_a_lesson_that_careful_canvassing_is_key/?page=full