http://the.honoluluadvertiser.com/article/2004/Jul/24/bz/bz01a.htmlHawai'i is one of 40 states that sends government-financed social-service jobs overseas where labor is cheaper.
Controversy surrounding the practice known as offshoring has resulted in six states deciding to end the practice, and a bill in Congress could force remaining states, including Hawai'i, to bring those jobs back or lose federal money.
Hawai'i pays $1.95 million annually to JP Morgan Chase to administer an electronic system that delivers and tracks social benefits such as food stamps and financial assistance. Since 2001 a customer call center financed under that contract has operated from India, according to state officials. It serves about 40,000 Hawai'i households that receive food stamps and financial assistance.