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in employee-supervisor relationships. Of course, your situation is different, so you'll have to judge if the following is applicable. Anyhow, the process was taught to me years ago in a management training program for a company I used to work for. Over the years, I have found it to be very effective when used properly. Simply put, correct behavior is achieved through a series of conversations. A key element is to keep a written record of the conversations. The written record doesn't have to be fancy, just the date and a brief explanation of what was discussed. It doesn't have to be witnessed and notarized, just your own personal notes will suffice.
The conversations begin with behavior and expectations. Discuss the behavior and state the expectation clearly and concisely. If the behavior continues, have a second conversation. Remind the person of the previous conversation on such-and-such a date. Again discuss behavior and restate the expectation. At this time discuss consequences. State the consequences clearly and concisely. If the behavior continues, have a third conversation. At this point, the matter would be proceeding to disciplinary action.
Anyhow, that's an extremely abbreviated version of the process. Some key points not mentioned are that the discussion of the behavior is a 2-way discussion wherein the employee may give reasons for the behavior and the supervisor will explain how the behavior affects organizational goals.
Again, this is in the context of behavior modification in an employee-supervisor relationship. If I could give you only one piece of advice, it would be to keep a written record. Include in it the dates where you observe the negative behavior and notes of any and all conversations with the person about the matter.
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