I have done some googling and the best that I could find are as follows:
Complaints about a program or advertisement on the radio or TV must be submitted within 4 days of the broadcast.
Complaints must be submitted in written form; they are accepted in English or French.
Make sure your letter is clear and expresses your concerns. It must state who the broadcaster is, when the program/ad occurred including the date and time, and where you saw or heard the offensive media. Be sure to state the channel/radio band and show name.
In most cases the CRTC will reply to complaints within 3 weeks.
The CRTC can not act on complaints before the program is aired.
When a complaint is received by the CRTC it is reviewed. Depending on the criticism, it may be forwarded to a particular section within the CRTC or to the Canadian Broadcasters Standards Council (CAB) for further investigation.
http://www.mediawatchyouth.ca/complaints.php?page=crtcThe site is specifically directed for youth but the rules state that one must have seen the program, which I have not and I would assume no one here has either.
From another site I picked up the following:
Pressures on industry/other events leading to development of redress mechanism
In the late 1980s, the CRTC undertook a regulatory reform process aimed at "streamlining its regulatory procedures and eliminating all but the essential regulations necessary to achieve the objectives of the Broadcasting Act."(4) In accordance with this spirit of streamlining
regulation, the CRTC offered the cable television industry the opportunity to self-regulate in certain policy areas where the industry established standards the CRTC considered acceptable. The industry itself was quite anxious to seize this opportunity, as it had up to that time been quite critical of what it considered to be an exceedingly stringent and detailed regulatory process.(4) The CRTC nevertheless made it clear that it would play a close supervisory role in the development, implementation and ongoing administration of any such standards. It thus issued a set of guidelines(5) that called upon the industry: to develop standards which would address the concerns raised by the CRTC itself; to describe in some detail the extent of public participation in the establishing the standard and in making specific amendments, how the standards will be administered(6) as well as what sanctions and corrective actions will apply in case of non-compliance; to submit a standard and subsequent amendments to the CRTC for acceptance; and to issue an annual report to the CRTC. On the other hand, the CRTC promised a light hand in the hands-on work of designing the standard, leaving it to the industry to "define the type of standards to be developed, specify to whom the standard will apply, and establish the means and criteria for achieving the standard."(7)
http://strategis.ic.gc.ca/epic/internet/inoca-bc.nsf/en/ca01656e.htmlThe above puts the onus on the citizen to initiate complaints, which may be a cop out. Especially with satellite radio coming into use.
I can only suggest that more proactive legislation be around since the broadcast industry is becoming more diverse.
It certainly appears that the onus is on the citizen and not the broadcaster to identify the questionable programing. In this case everyone is aware of the broadcast but we are not certain if it was broadcast in Canada.
Perhaps the CRTC should be asked to justify its present position of requiring viewers to watch offensive programs in order to do the monitoring for them. But I still don't know if that portion was broadcast in Canada.
Sorry. Empty handed so far.
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