Interesting memos

[Joanne98]

AVTS Manager Card Wiped Out

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To: <[e-mail]>
Subject: AVTS Manager Card Wiped Out
From: "Steve Knecht" <[e-mail]>
Date: Thu, 14 Oct 1999 21:42:32 -0700
Cc: "Global Support" <[e-mail]>

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Marin was closing one of their four ballot stations at the end of the day. They were using a manager card and had closed three down already. On the fourth one, instead of bringing up the manager admin screen as it did with the others..... I swear.....it brought up a ballot. They then went to the end of the ballot and cancelled it. They then reinserted the manager card and it no longer had any functioning at all, light on reader just cycled. I got another manager card and closed unit down. This brings up the following questions:
1) Has this happened to anyone else?
2) How do I create more manager cards?
3) Can cards be "broken" or do you just reburn them like a memory card?
Thanks

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RE: AVTS Manager Card Wiped Out
From: "Ken Clark" <[e-mail]>
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http://cscott.net/Activism/Diebold/lists/support.w3archive/199910/msg00046.html


RE: AVTS Manager Card Wiped Out

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To: "Global Support" <[e-mail]>
Subject: RE: AVTS Manager Card Wiped Out
From: "Ken Clark" <[e-mail]>
Date: Fri, 15 Oct 1999 10:43:46 -0500
Cc: <[e-mail]>, <[e-mail]>
Importance: Normal
In-reply-to: <004a01bf16c7$b3943200$05d0fc9e@default>

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On the fourth one, instead of bringing up the manager admin screen as it did with the others..... I swear.....it brought up a ballot. They then went to the end of the ballot and cancelled it. They then reinserted the manager card and it no longer had any functioning at all, light on reader just cycled.

Shit.
I got another manager card and closed unit down. This brings up the following questions:
1) Has this happened to anyone else?

Not exactly like this, but Mickey Martin in Shelby had a problem where Voter Cards inserted backwards could bring up the Manager PIN number screen.
2) How do I create more manager cards?

You need to order them currently. Obstensively this is a security thing. We'll find a way to let people create new manager cards securely, but in the mean time just have some extras on hand.
3) Can cards be "broken" or do you just reburn them like a memory card?
Thanks

I didn't know they could become "corrupt" before now, let alone "broken". Send the card to me and I'll take a look. I bet re-burning will cure it.

Please keep an eye out for this folks.

Ken


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RE: AVTS Manager Card Wiped Out
From: "Ken Clark" <[e-mail]>
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AVTS Manager Card Wiped Out
From: "Steve Knecht" <[e-mail]>
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To: "Global Support" <[e-mail]>
Subject: RE: AVTS Manager Card Wiped Out
From: "Ken Clark" <[e-mail]>
Date: Fri, 15 Oct 1999 12:19:13 -0500
Cc: <[e-mail]>, <[e-mail]>
Importance: Normal
In-reply-to: <[e-mail]>

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On the fourth one, instead of bringing up the manager admin screen as it did with the others..... I swear.....it brought up a ballot. They then went to the end of the ballot and cancelled it. They then reinserted the manager card and it no longer had any functioning at all, light on reader just cycled.

Tab points out there might be a simpler explanation. The poll book doesn't stop you from overwriting a manager card with a voter card. Is it possible they accidentally programmed the card?

Ken


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RE: AVTS Manager Card Wiped Out
From: "Ken Clark" <[e-mail]>
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To: "Ken Clark" <[e-mail]>, "Global Support" <[e-mail]>
Subject: Re: AVTS Manager Card Wiped Out
From: "Steve Knecht" <[e-mail]>
Date: Fri, 15 Oct 1999 11:58:32 -0700

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. Is it possible they accidentally programmed the card? The manager card they were using had a hole punched in it and a key ring attached. I have called them and asked if that is possible and their response was "No No., absolutely not! I kept it in my desk until closing and used it to close down the other three units, before going to the 4th unit." So while it seems possible someone could do what tab describes, it is unlikely they could have closed three units first if they'd done it as Tab is suggesting. I'd say No to manual error on this.

[Wilms]

1. Could you help us with a little more context? n/t