Tech Support/Help Desk pos. Philly metro area

[FuseONE]

My company is hiring a bunch of people these days. Anyway, this is for a tech support/Help Desk position that would likely be in Wilmington, Delaware (about 35-45 minutes outside Philly), although they might put you some place around Philly if you want, and if there's an office there. Technical support experience is not an absolute requirement, but you will need at least customer service experience because it's phone support.

Please email [e-mail] with your resume and I will forward it to our personnel people.

P.S. The company has good benefits and what I see as an above average starting salary. And they're pretty accomodating to things like giving you vacation when you want it. And there's overtime available.

[fasttense]

1. Well at least they are hiring people who can communicate.

I bought Norton anti virus software package and had trouble installing it. (Turns out my computer was riddled with viruses and was preventing me from loading the software). Anyway I called their tech support hotline (which clearly stated there would be a fee for the help). I could not understand the guy. I'm very tolerant of mangled English and heavy accents because my first language was Spanish. (I tried speaking in Spanish but he didn't understand that either) This guy was so garbled I couldn't make out anything he was saying. I finally gave up and told him to e-mail me. Before I hung up, I warned him that if I was billed for this useless service I would report them. They never did bill me but they provided no help either.

I will never buy Norton again. I think the guy was in another country and couldn't speak English. If they are going to charge you for tech support, they should at least provide you with people you can communicate with.

Nice to know your company has figured out that tech support who can't communicate are useless and costs the company customers.

[FuseONE]

2. well

that situation is only going to last another ten years or so probably. When the workers in other countries start closing that language barrier, all the tech support work will go over there.