First of all, I want to thank Prism, dsc, and Smarmie Doofus for getting this discussion going, and refusing to take "maybe later" as a response. I also want to thank everyone who has participated in the discussion so far.
As you all know, I posted an OP earlier this week, entitled
http://www.democraticunderground.com/discuss/duboard.php?az=show_mesg&forum=221&topic_id=173419&mesg_id=173419">Mending fences. If you haven't read it, I hope you will. The responses were excellent. I want to apologize for the fact that I did not reply to everyone in the thread. If I gave each post the attention it deserved, I would be writing for the rest of the month.
Instead, I picked some posts which I felt raised important issues, and did my best to respond to those posts. It took me two days to start posting my replies, and I hope my delay has not served to stop the discussion. Since that other thread is getting very long, and since my late-posted replies were not getting a lot of attention, I thought perhaps I should start a new OP in an attempt to keep things moving.
I am hoping that my replies can be a jumping-off point to continue the discussion.
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Response to my own OP. http://www.democraticunderground.com/discuss/duboard.php?az=show_mesg&forum=221&topic_id=173419&mesg_id=173419">Full postHello again everyone. I just wanted to let you know that I've been reading this thread throughout the day and thinking about what everyone has had to say. I don't really have anything else to post just yet, mainly because there are still people out there who haven't had a chance to respond to the OP yet.
However I do think that the the idea of a targeted amnesty is probably a good idea at this point. I've already reached out to Vanje. If anyone else who was banned on May 3 or May 4, 2009, would like to return, all they have to do is send me an email asking for reinstatement -- no strings attached, no questions asked.
skinner@democraticunderground.com
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In response to La Lioness Priyanka. "you should ts (tombstone) people when they behave like assholes repeatedly." http://www.democraticunderground.com/discuss/duboard.php?az=show_mesg&forum=221&topic_id=173419&mesg_id=173435">Full postYes, we should tombstone people when they behave like assholes repeatedly. I think we permitted some very rude people to stick around for far too long, and that has had a lot of bad consequences.
Over the last three months, we have been much more pro-active in getting rid of toxic personalities. During my 10-year tenure as DU administrator, I don't think I have ever tombstoned so many long-term DU members. And I am going to be honest, it is not fun to do. Yes, they represent some of the worst-of-the-worst, but somehow even they have friends and allies who believe they brought some value to this community. And, to be honest, when they weren't acting like complete jerks some of them could be good people. They were all real people, and whenever anyone gets tossed out it is a little bit sad. It is an admission of failure.
Despite the large number of people banned, there are still lots more people that could be tossed out. I have access to a list of who gets the most posts removed, and every time one person gets tossed out, it seems like someone else steps up to fill their place. It is very hard not to be affected by it. And yet, I keep doing it. But I can't help thinking "At what point does this end?"
I believe these bannings have made a big difference, but they have come at a cost. I believe there is a better way, and as I mentioned in my OP, we are going to try to completely change the way we run this place.
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In response to Prism. "Part of it is the death of a thousand insults and hypocrisies." http://www.democraticunderground.com/discuss/duboard.php?az=show_mesg&forum=221&topic_id=173419&mesg_id=173436">Full postThere are so many things we could talk about from this post.I completely understand and sympathize that you feel disrespected. And I am sorry that you do. I am especially sorry that you feel disrespected as an LGBT person.
I would like to explore this idea of a thousand insults and hypocrisies a little bit. If I may, I am going to try to temporarily remove it from the context of discussion about LGBT issues, and instead consider it in a somewhat broader context.
As you know, this is a discussion forum, not very different from any other discussion forum going back into the early 1990s. As Internet technology goes, Democratic Underground is basically old school Web 1.0 stuff. Despite the name "discussion forum," trying to have a really "good" discussion on a discussion forum is surprisingly difficult. We can try to have a "good discussion," but the de-personalized nature of the interaction, the lack of face-to-face contact, the anonymity, and everything else are working against us. Even with rules and moderators, I would argue that the default mode of interaction is not pretty. At best: Point-scoring, word-twisting, subtle mocking (or worse), and low-level nastiness. At worst: Outright flaming, crude insults, contempt. No matter how hard you try, there is always someone who will show up and (deliberately or inadvertently) cause the interaction to escalate to something worse than it started. Here on Democratic Underground, our challenge is made worse by the topic we discuss: Politics.
But the really insidious part is that these behaviors come from otherwise "good people," who are perfectly capable of engaging in productive and respectful communication in their real-life interactions. In
You Are Not A Gadget, Jaron Lanier argues that we all have an "inner troll":
"Troll" is a term for an anonymous person who is abusive in an online environment. It would be nice to believe that there is only a minute troll population living among us. But in fact, a great many people have experienced being drawn into nasty exchanges online. Everyone who has experienced that has been introduced to his or her inner troll.
I have tried to learn to be aware of the troll within myself. I notice that I can suddenly become relieved when someone else in an online exchange is getting pounded or humiliated, because that means I'm safe for the moment. If someone else's video is being ridiculed on YouTube, then mine is temporarily protected. But that also means I'm complicit in a mob dynamic. Have I ever planted a seed of mob-beckoning ridicule in order to guide the mob to a target other than myself? Yes, I have, though I shouldn't have. I observe others doing that very thing routinely in anonymous online meeting places.
This is what we are up against. And I'll be honest: We try very hard to moderate this place, but the end product of all that hard work is still garbage. Because it's damned near impossible to do.
So, given all that. Let's imagine a hypothetical discussion that is
NOT about LGBT issues. It doesn't really matter what it's about. It could be about whether President Obama is ever going to get out of Iraq. Or it could be about whether Barack Obama is a corporatist warmonger. My point is that it doesn't really matter what the discussion is about. As long as there is the smallest potential for disagreement, the end result will not be pretty. At best: Point-scoring, word-twisting, subtle mocking (or worse), and low-level nastiness. At worst: Outright flaming, crude insults, contempt.
We all know it to be true. Despite our best efforts, we see it happen here all the time. Online discussion is not pretty.
Here's where I'm going with this: Can we possibly expect this familiar pattern to *not* show up when the discussion is, say, whether President Obama is a homophobe?
Of course it will.
Now, I want to be clear, I am not excusing or justifying this behavior. I'm just saying that it is what it is.
From
The Blank Slate by by Steven Pinker:
Social psychologists have found that with divisive moral issues, especially those on which liberals and conservatives disagree, all combatants are intuitively certain they are correct and that their opponents have ugly ulterior motives. They argue out of respect for the social convention that one should always provide reasons for one's opinions, but when an argument is refuted, they don't change their minds but work harder to find a replacement argument. Moral debates, far from resolving hostilities, can escalate them, because when people on the other side don't immediately capitulate, it only proves they are impervious to reason.
Does that sound familiar?
So, given all that... My ultimate point is this:
1. If we have a discussion about whether President Obama is a warmonger, these behaviors come out.
2. If we have a discussion about whether President Obama is a homophobe, these behaviors come out.
In both cases, we feel that we have been disrespected. In the first case, we call these behaviors "human nature." In the second case, we call these behaviors "homophobia." But how do we know for sure that the second case is not also "human nature"?
And here is a related question: Let's just assume for the sake of discussion that we
can actually compel people to NOT give in to their worst online behavioral impulses. If so, would it be okay to permit differing opinions on the question of whether President Obama is a homophobe? Or is the question itself off-limits?
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Response to Lyric. "this enforced silence (after the gay purge) was (and still is) probably the biggest contributing factor to the long-term problems we've had." http://www.democraticunderground.com/discuss/duboard.php?az=show_mesg&forum=221&topic_id=173419&mesg_id=173447">Full postThis is absolutely true. The reason why no discussion was permitted is because, as a rule, we did not and do not permit discussion of banned members.
But that does not change the obvious truth of your post: It was an enormous blunder for us to do that, for all the reasons you stated. And it was piled on top of plenty of other enormous blunders. The entire situation was mishandled. And it was mishandled entirely by me. Everything about how the situation was handled adds up to an enormous breach of faith.
I do not have any good excuse. I was coming from a place of hurt and anger, and I let those feelings get the best of me. I am deeply ashamed about it.
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Response to Renew Deal. "Isn't the consensus approach cumbersome?" http://www.democraticunderground.com/discuss/duboard.php?az=show_mesg&forum=221&topic_id=173419&mesg_id=173769">Full postYes, the consensus approach is cumbersome. The idea behind the consensus approach is that if one moderator has a differing opinion, he or she will be more willing to speak up and make their case if they know they can reasonably effect the outcome. Another idea behind it is that it's better to leave a potentially rule-violating post on the board, rather than remove it in haste and make a mistake.
Our overall approach to moderating the site has not changed much in eight or nine years. The emphasis was on caution rather than swift action. It is a luxury which was well worth it when DU was smaller. But the inefficiencies do exact a cost now that DU is much larger.
I said in my OP that we are completely changing the way the site is run, and I really mean it. I'm not talking about changing some rules. I'm talking about looking at all the assumptions that got us here and being willing to tear it up from the foundation and put something new in place. It may be a radical change, but it is a necessary change, as this entire discussion makes clear.
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Response to terrya. "If this amnesty thing is serious, if it's genuine, then it should be extended to all former LGBT DUers who have been purged." http://www.democraticunderground.com/discuss/duboard.php?az=show_mesg&forum=221&topic_id=173419&mesg_id=173670">Full postI know that people do not like seeing anyone banned. I don't like it either. Banning people is a blunt instrument, but unfortunately it's the only effective tool at our disposal under our current system.
Just to be clear, nobody is ever banned from Democratic Underground because of their sexual orientation.
What happened during the "gay purge" was unfair. I painted everyone into a corner, and left myself no way out. I am committed to make it right. That is why we have offered this targeted amnesty. But that does not mean we should let everyone back who was ever banned who happened to also be gay. I can't really think of any rational argument for doing so. If we did, we might as well just forget about trying to hold anyone accountable for their behavior and let everyone back who we ever banned.
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Response to Duncan Grant. "Is this paragraph the bottom line? <snip>I'm not sure I can promise you much relief, at least not within the confines of Democratic Underground and how we currently run it.</snip>" http://www.democraticunderground.com/discuss/duboard.php?az=show_mesg&forum=221&topic_id=173419&mesg_id=173525">Full postIs it the bottom line? Short answer: Yes.Long answer: I have come to this discussion with the intent of listening to your concerns and doing my best to understand and sympathize. But so far, I have not asked anyone to give any thought to how difficult it will be for me to make a significant difference -- especially if I am doing it entirely by myself.
I understand that many LGBT DUers feel hurt and angry. It bothers me very much that you feel that way, and I want to do what I can to help make things better. That is why I am here trying to mend fences, and to lay a foundation for reconciliation. Nobody should be made to feel unwelcome on Democratic Underground.
But I believe we will not make much progress unless everyone thinks a little bit about how complicated this problem is, and what will be necessary to fix it. I can promise you greater sensitivity from me and the moderators, and you will get it. But sensitivity alone is not going to be enough. I also need some concrete direction on how I am supposed to decide what or who is bigoted.
I posted
http://www.democraticunderground.com/discuss/duboard.php?az=show_mesg&forum=221&topic_id=173419&mesg_id=174017">a reply to Prism higher up in this thread which, I think, gets to the heart of the matter. I am really hoping that someone here will be willing to engage with me on the merits of my post. Not because I am looking for an argument. But because I am looking for some clarity.
There needs to be a clear standard for us to make these decisions. I am stuck in the middle here. It may sound self-serving for me to say this, but I believe that you might feel a little bit better about this situation if you give some thought to the difficult position where I find myself. Not because you like seeing me in a difficult situation. But rather because you might better understand the choices made by the moderators and me.
In an effort to better illustrate the position I am in, let's consider a related issue that has come up in this thread: Whether some DUers who criticize President Obama are racists. Obviously, people do not like being accused of being racists, and rightly so. We are all good liberals here, and we each know better than anyone what is in our own heart. And yet, there are some African-American DUers who believe we have a racism problem here on DU. As the administrator, is it my responsibility to take their claim at face value, and ban any person that an African American DUer tells me is a racist? Or do I have a responsibility to give the accused person the benefit of the doubt and evaluate their posts on the merits to see if *I* think they are racist? These are not rhetorical questions -- they are real questions.
Further complicating matters is the fact that I am a straight, white male. I do not know what it is like to be gay. I also do not know what it is like to be African-American. Or a woman. Or Jewish. Or Latino. You see where this is going.
So, if anyone would like to engage with me in a discussion about practical changes we can make to address the problem, I am ready and willing to have that discussion. I would encourage everyone to think of me and the moderators as a partners to work with in this effort, rather than as obstacles to be knocked down.
Having said all that: I would like to point out that may statement, "I'm not sure I can promise you much relief," was qualified by saying, "at least not within the confines of Democratic Underground and how we currently run it." As I said in my OP, we are going to completely overhaul the way the site is run, so much of this may end up being moot six months from now.
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Response to LonePirate. "I am trying to become more tolerant of my fellow DUers and Democrats who are not fully supportive of civil rights for LGBT Americans." http://www.democraticunderground.com/discuss/duboard.php?az=show_mesg&forum=221&topic_id=173419&mesg_id=173572">Full post I would like to make clear that we expect DUers to support full equal rights for LGBT Americans. It is true that there are plenty of Democrats out in the real world that do not support full equal rights. But here on DU in 2011, if you express disagreement with the goal of full equal rights for LGBT Americans, you will get banned.
Members are permitted to disagree on the political strategy to attain that goal. But they are not permitted to disagree with the goal.
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Response to Sapphocrat. "For that post, I dug up scores of posts from DU to illustrate my point. Here are just a few." http://www.democraticunderground.com/discuss/duboard.php?az=show_mesg&forum=221&topic_id=173419&mesg_id=173647">Full postI am embarrassed and sickened by some of the posts that you have linked in your message.And I know that the numerous posts you highlight are just a tiny fraction of the truly awful stuff that has been posted here. This discussion forum is more than a decade old. At the moment I write this sentence, there have been exactly 53,648,048 messages posted here (and counting). 53.6 million. And I own every single one of them.
I try very hard to keep this discussion forum clean. And in the course of 53 million posts, I missed some. For many of them, it's too late to go back and figure out why they were missed. But if we are going to judge this community as a whole, is it fair
or accurate to base that judgment on the very worst-of-the-worst posts? Shouldn't some consideration be given to the other 53,600,000 posts? How many of us would want to be judged based on our very worst posts ever? There are some very awful posts in your message. I cannot deny it, and I won't try to. I would insult everyone here if I did.
Running Democratic Underground, and balancing all the competing interests, and trying to be sympathetic to the concerns of everyone -- especially DUers who are hurting -- is not an easy thing to do. I do not do it as well as I think I ought to, but I get up every morning and try. I think that your own experience running Lavender Liberal does provide some context for this discussion:
Four days after the New Jersey decision, on October 29, 2006, I launched the Lavender Liberal Forums. That's no secret now: I launched a private, by-invitation-only message board where those of us so distraught by the shit we were asked to swallow on DU in the wake of the New Jersey decision could let loose and vent. It was never set up as an "anti-DU" board -- it was a decompression chamber. We couldn't talk here about what was going on here, so we let it all loose there.
There was a need for it. And I would bet money that LLF, serving as a place to vent, kept 1/3 to 1/2 of our membership from being banned from DU during LLF's existence. (Not surprisingly, after LLF's demise, a good number of LLFers were TS'ed from DU. I honestly believe LLF postponed those tombstones -- mine included -- because we had somewhere else to go.)
LLF lasted about a year and a half, during which time there was a steady core of some 30 DUers (and another 30 or 40 who came and went), mostly LGBTs, along with some very loyal straight allies.
What killed LLF? Two (main) issues:
1) LLF was too "nice," so I was told. People craved conflict -- the kind of conflict found at DU (and not the sort -- then, at least -- that would have resulted in banning; in the "old days," everyone got away with far more than they do now. There was much more leeway than there was before The New Rules were implemented).
2) Obama. As admin, it never occurred to me that every LGBTer did not see what I saw. I was wrong. The percentage of LLFers swept away by TeenBeat Obama Mania matched, I would guess, about the same percentage on DU. As you said, David: "As I watched events unfold, from the start of the Democratic primaries and through the beginning of the Obama administration, the ferocity of the disagreements seemed utterly nonsensical to me" -- but for an entirely different reason: How could anyone LGBT not see right through Obama?
When the impasse between Obama supporters and everyone else became clear, LLF was dead. I killed it officially in 2007.
Before I continue, I want to make clear that by holding your post up as an example, I mean no disrespect to you or anyone who may have been a member of Lavender Liberal. But I think you tell an important story. Think about this:
Lavender Liberal was a small forum, 30 to 70 people, all hand-picked by the Administrator, all LGBTs and very loyal straight allies. The community was made up entirely of people whose lack of homophobia and commitment to the LGBT cause was beyond repute. The administrator was a member of the LGBT community. And yet tension between pro- and anti-Obama members caused the community to fall apart before the Iowa caucuses even happened.
DU is ten years old and as I've said repeatedly in this thread, I'm not denying that I've made some big mistakes along the way. But perhaps your experience can give everyone some perspective on just how difficult it is to keep something like DU -- a forum with more than 53 million posts and tens of thousands of members who all have a variety of issues and interests -- going day after day.
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Response to Behind the Aegis. The GLBT sub-forum. What had been a safe space was now ground zero for baseless attacks and provocations. http://www.democraticunderground.com/discuss/duboard.php?az=show_mesg&forum=221&topic_id=173419&mesg_id=173578">Full postAbout how we handled the GLBT forum. Your post covered a lot of issues. I hope you do not mind if I respond to only one of them. I think I have discussed some of your other concerns in other posts in this thread.
It's clear in hindsight that we probably should have treated the GLBT forum differently than we did. First, let me explain how we handled it and why.
The GLBT forum was created at the same time we created a whole bunch of other forums on a range of issues. Like those other forums, its purpose was discussing issues, and we did not consider whether the scope of those discussions should be limited in some way, beyond the limitations imposed by the DU rules and the purpose of each forum.
So, in the case of the GLBT forum, the purpose was to discuss a broad range of GLBT issues. To be clear: On Democratic Underground, members are NOT permitted to argue against full equal rights for LGBT Americans, so that would not be permitted anywhere on DU, including the GLBT forum. So, the permissible scope of discussions in the GLBT forum did not include discussions against gay rights. But they could include, for example, discussions about strategy to achieve LGBT rights, or discussions about whether President Obama was going to keep his promises about gay rights. By our thinking, it seemed to follow that if the forum was going to host discussions like the examples I provided, then disagreement on those issues should be permitted. So, for example, if someone is arguing that President Obama is not going to keep his promises on gay rights, we should also permit someone to make the argument that they think he will.
So, this raised an obvious problem when regular visitors to the GLBT forum would come to me and ask me to block people out of the forum whom they felt did not belong there.
Many of the people who frequent the GLBT forum see it as a safe space, and the existence of these contentious disagreements was not at all conducive to a feeling that the space was safe. The fact that some of the people making these arguments were straight did not help matters at all.
I was very dumb. Rather than trying to split the baby in half, I should have just let go of my preconceived notions of what should be permitted. I should have just said to you all, "Tell me who you don't want here, and I'll block them out." (Of course, this begs the question, "Who in this forum gets to choose?" But hopefully that could be figured out.)
Another issue that has been a point of contention with regards to how we run the GLBT forum is that we don't permit you to post stuff in here to go after other DUers on other parts of the website. I honestly don't have a good answer for that one. What I want to do is just throw up my hands and say "Go for it." but that doesn't seem very fair to the people being attacked. If anyone has any thoughts on how this should be dealt with, I'd like to hear them.
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I apologize if this is overwhelming, or if you all had something else in mind. I'm just hoping to keep the discussion going.