I'm a life long mac user but I'm mad as hell at apple

[gordontron]

So here's the deal. I've had a 900mhz ibook for a number of years now and several times it has broken in exactly the same way. Somehow some piece of hardware breaks and the screen goes crazy on and off for a week or so and then it finally blacks out. I had the screen replaced while it was under warrenty but then it broke again when it was out of warranty. Being slightly annoyed already I learn that it will cost me over 300 dollars to get the machine fixed even though it has only been through normal use. Then on top of that they go and wipe my hard drive and give me 10.2 when I was running 10.4. Needless to say I have one very very big bone to pick with apple...

[onehandle]

1. 1) You always, Always buy an extended warranty on a Laptop.

No matter who makes it. Laptops are notorious for breakage. It wasn't under warranty, so now you pay.

2) They always warn you that your drive will likely be wiped when you send it in for a repair and tell you to back it up.

3) Computer companies install the system it originally came with.

Anyway, if you put 10.4 on it, just take an hour and do it again. You do have the newer system disk, right?

[gordontron]

2. yeah I DID buy the extended warranty

so the first time I had this exact same problem they fixed it under the warranty, didn't wipe the hard drive or change the operating system.

2) I did back it up so I'm not that screwed, it's just a large pain to rebuild all the users and layouts and download various updates for applications.
3) that's quite annoying, but I do have the disk. Still seems like if I'm paying them $300+ they could at least look at the operating system I'm using and reinstall that.

anyways I've cooled down a bit since I wrote that, but I'm still annoyed that they don't care that this seems to be a reoccurring hardware problem, because after normal use this kind of thing shouldn't happen. That's not to say I'm going to jump ship, apple still makes a great operating system.