McAfee AV update screwup for Windows XP--you may be eligible for $$$ compensation

[Earth Bound Misfit]

If you were affected by the problems caused by McAfee on Windows XP systems--namely a recent update that identified SVCHOST.EXE as he W32/Wecorl.a virus which transfomed affected machines into bricks instantly--you may be eligible for compensation for any costs incurred in repairing these problems.

http://us.mcafee.com/en-us/landingpages/np5959.asp?cid=77220

If you are one of a small percentage of McAfee’s consumer customers who has an inoperable or severely impaired PC as a result of the faulty file released earlier this week, we want to sincerely apologize for the inconvenience. Our immediate priority is to get you back up and running.

snip

Step 2 – If the technician can’t get your system up and running over the phone, we’ll get you the software to get your system up and running again. We can get you the software in one of two methods. You can either download the software fix from a working PC, or we will express deliver a CD to you.

For impacted home or home office customers who have incurred costs to repair PCs as a result of the security update issue, McAfee will reimburse reasonable expenses, such as a visit to a local tech support specialist.....Additionally, because we value our loyal customers, home or home office users whose PCs were rendered inoperable or severely impaired as a result of the security update will receive a free two-year extension of their current McAfee subscription product at no charge. This extension will appear in the “My Account” section of the McAfee Web site within the next 30 days.

Reasonable expenses? As determined by...? I wonder how they'll gauge what "reasonable" expenses were incurred by some of these enterprise consumers:

The damage was widespread: the University of Michigan's medical school reported that 8,000 of its 25,000 computers crashed. Police in Lexington, Ky., resorted to hand-writing reports and turned off their patrol car terminals as a precaution. Some jails canceled visitation, and Rhode Island hospitals turned away non-trauma patients at emergency rooms and postponed some elective surgeries.

Intel was also hit by McAfee's bungled update, a source inside the company confirmed to CNET. The source said that all Intel's computers inside the United States ran McAfee and many were affected but didn't know how many or whether it impacted the company's factories.
http://news.cnet.com/8301-1009_3-20003074-83.html