http://blogs.msdn.com/b/securitytipstalk/archive/2011/09/21/recover-your-hotmail-account.aspxWe recently received this email:
“My Hotmail account was hacked and taken over by the classic ‘I'm in London and I’ve been mugged’ scam. It appears that the hacker has changed the basic verification information on the account and every attempt to reset the password throws me into an endless loop.
How to get my account back?”
It sounds like the author of this email has already tried to reset the password on the account manually. If you’re locked out of your account, the first thing you should always do is attempt to reset your password. Here are a few ways you can do this:
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Hopefully this thread will help sub-forum users who have Hotmail problems.