I was surprised not to see tons of response. I use AAR since
2005 - and despite the fact that I am close to 45, I had never
seen such an array of different attitudes: sometimes
underlying/open hostility, sometimes apathy, rarely
compassion, toward those who depend on AAR due to disability.
I can't say every experience is bad but 4 out of 5 rides are
exercises in stress management. Sometimes, because of job
location, (Vesey btwn West/North End Ave) AAR gives a taxi -
traffic is restricted between security/construction in area
and it can take 30 minutes to go around a city block. I
thought this was good - takes pressure off because you don't
have to wait, call, get a number then scramble to get home.
Until I discovered yellow cabs do not go to Brooklyn, car
services will not let you reserve a car to pick you up at an
assigned time, (also if the bus is a no show this is not an
option!) and particularly at rush hours, when I need them,
there is no answer because they are busy, or can't get you
home on time, which leaves me to the mercy of the vouchered
car: very expensive but if your employer has a corporate
account (mine does) they are obligated to accommodate you,
always on time, always available - and will accept a cash call
at an inflated rate because they are taken off the rotation
while they take you home. However as a single mother with
three sons, the $55.00 trip home gets unmanageable. Then add
the weeks waiting to get the money back - at this writing I
have 21 trips waiting for reimbursement - and a new batch
being mailed today! Despite calls to taxi reimbursement
division I still have no idea what the hold up this time is -
I'm told the maximum turn around time is about 3 weeks. I'm
on week 7. Ah, the inability to pay my rent made me digress -
I do many many stories about the boros I've seen (scenic
tour), the lack of understanding at work when I am late ('you
live less than 5 miles from work - but you can't get here in
by 9:30??') or have to leave early for a doctor appointment in
Brooklyn at 4 PM but need to leave work at 2:15 to make that
appointment, arrive early and still can't be seen till 4 PM!!
And the bad treatment of people at a time in their lives when
they are weakened by illness, humbled by the need to use AAR
and frustrated by it all. Then there the new breed: the
working mother of young children - the issue of being able to
put my sons on a bus to camp or school and still make it to
work on time. I've developed high blood pressure, and am now
in counseling for a panic disorder - caused by the blend of
worrying if I'll encounter a terrorist attack while at work
and sick from worrying if I'll get home in time to meet the
bus or if the camp/school will have to take the boys to the
police station because camp/school closed and I'm still not
home. then I have to pay the round trip to the camp/school
after finally arriving home. It is a daily battle. And since
I cannot use public transportation at all, it is the only way
I can get around. Catch 22 is, apparently, the name of this
game.