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She fell at work, the first Dr. introduced an infection into her spine, the second Dr. cleaned out the infection and finally had to fuse some vertebra and the third (final?) Dr. has said her nerves are damaged beyond use, causing them to be unable to regulate the blood flow controlling the temperature of one leg. He's afraid she'll lose the leg.
When we finally got the attention of the WC insurance carrier, we were assigned a case nurse who has been with us every step of the way. We screwed up and hired a lawyer in fall 2003, but fired him last summer.
Arkansas' workers comp law is one of the most worker unfriendly in the nation, and none of the personal injury lawyers wants to mess with an infection case, so we're pretty much at the mercy of the WC insurance company.
I want to say that Zurich, the insurance company, has laid out close to $250,000 ($20K for meds alone) in this case and we've been generally happy with them. Some rough spots, but more good treatment than bad.
The Social Security admin has been great also. When they denied our first claim for disability, we neglected to appeal. One of their employees hounded us to get the appeal paperwork in. She couldn't say that all first apps are denied, but she hinted that an appeal would be approved, and it was.
So, other than the fact that my wife will be disabled for life; our experiences with the impersonal bureaucracies have been free of horror stories.
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