Accounting Software Question

[Dr Batsen D Belfry]

All,

I have an issue with Quickbooks Online Edition, and I was wondering if what they are doing is standard practice or not.

What happens is I have customers who routinely round up their payments, so for a customer who owes me $33.10, they will pay me $34.00.

I ran a test using the Customer Balance Detail report to see what happens under three scenarios, paid in full, overpaid, and underpaid. This is assuming I selected AR Paid for the report, which is what I want to see

I created a customer, Test Tester, and created an invoice for $33.10

1) I entered a payment of $34.00, The Customer Balance Detail report showed only the invoice and a positive balance due of $33.10, even though the credit balance was $0.90

2) I entered a payment of $33.00, The Customer Balance Detail report showed only the payment and a negative balance due of $33.00 even though the amount due was only $0.10

3) I entered a payment of $33.10, The Customer Balance Detail report showed both the invoice and payment and a balance due of $0.00

I would expect both the invoices and payments to show up in scenario #1 since the balance is paid in full and we owe the customer money.

Anyone? Anyone? Buehler? Buehler?

DBDB

[Longhorn]

1. I don't use the online edition. We're still using QB Pro 2002.

But it does the same thing. From what I can tell, it's only on that summary report that it does this. We had a customer who underpaid by $.50 and the invoice would show up as if the entire balance was due. But I believe it's only on that list that this happens. If you were to do a statement for that customer, it would show the true balance. :shrug:

[Dr Batsen D Belfry]

2. True. Unfortunately, however,

the objective for me was to be able to print a quick report that accurately showed who had paid so we could ship. If I had to print out statements for each customer every week, I would be swimming in paper.

DBDB