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Their compassion and love has helped me tremendously this year, with the death of my mom. They are good, good people.
I'm also sorry about the loss of your son. I think there is nothing more painful than losing a child. That is an especially heavy burden, and I hope you have been able to find peace amid the grief. :hug:
I really appreciate your question. As a pastor, I've worked with all kinds of funeral directors... some ok, some good, and a number of terrific people. My experience has been that they're great people, well aquainted with grief and all that goes with it. For the few who are corrupt, or in it for the money, I think there are hundreds of geniune, caring people. It's a shame that the few rotten ones get all the attention.
As to the business itself, I think many people kind of follow whatever the local church uses. That, too, can be part of the "good ol' boy" network, and hard to break in. I hope your fiancee can get the break he needs to get started. Like you said, once he's begun, word of mouth will be the best way to promote his business.
I'm glad you brought up this topic, because I'm going to have a special class at my church on death and dying. It still surprises me that so many people don't have their final wishes written out, don't tell their families if they want burial, cremation, service in church or at funeral home, etc... I'm hoping that this class will help them answer questions they might have. I'm inviting the local funeral director to talk about what happens, options, and how families can prepare in advance. She's one of the best I've worked with, and understands exactly what I want to accomplish.
One of the greatest gifts someone can do for their family is to plan ahead... because in the moment of grief, there's so much else going on, that you really don't have time to think clearly. As much as we talked about death, and had a good idea of what Mom wanted, I was frustrated because I couldn't find her list of scripture and hymns she wanted at the service. So we had to just do the best we could. When we bought mom's space in the bell tower/columbarium, I decided to buy a space right below hers (and dad's) for me. That felt kinda weird, but I knew that's what I wanted.
Many funeral homes offer pre-planning services. It's just that people are so human, they keep putting it off, thinking they can wait. You might want to ask your local pastor/clergy if they've done anything like a funeral planning class, or if they'd be interested. There's safety in numbers, and it can motivate people to do something they know has to be done eventually.
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