HELP! Email header problems! I sent a message and Disney.com's

[Radio_Lady]

server just rejected the format I have been using for months -- maybe years. The weird thing is I don't directly address ANYONE at Disney.com, either.

Anyone have any links which discuss the best header information on email messages?

Also, I didn't directly access Disney.com (unless that is the main server for abc.com). I sent these messages to people who are in my address book. These are mostly major publishing houses in New York.

Here's the bounce informational message:

&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&

Your message was not delivered to the following recipients:

--address suppressed--: 553 5.6.0 Message Header syntax error

An error was detected in the header of your message.
It can not be delivered as indicated below.

Many times this is caused by an error in a recipient address or an invalid
address separator or an attachment that is not properly encoded.
Please make the needed corrections and send your message again.
Syntax error in route address -

&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&

Is abc.com part of disney.com?

Each publicist in the list was referred to in this manner -- these are fictional addresses -- the separator is just a COMMA:

Stacey Smith <[e-mail]>, Jim Jones <[e-mail]>, Vanessa Jones <[e-mail]> etc.

ON EDIT: There are three recipients at abc.com. I'll try to get in touch with them by telephone and figure out what is happening.



Do you have any suggestions on this?

I'm trying to get this done by 12 Noon PT. Lots of luck.......


Thanks.

[Oreo]

1. It's Stacey Smith

http://www.dnsstuff.com/tools/mail.ch?domain=+stacey.smith%40abc.com

Trying to connect to all mailservers:

mx2.disney.com. - 204.128.192.26 ] (took 0.969 seconds)
mx2.disney.com. - 204.128.192.31 ] (took 1.140 seconds)
mx2.disney.com. - 192.195.66.21 ] (took 0.797 seconds)
mx2.disney.com. - 192.195.66.31 ] (took 1.344 seconds)
mx3.disney.com. - 192.195.66.32 ] (took 0.500 seconds)
mx3.disney.com. - 204.128.192.27 ] (took 0.688 seconds)
mx3.disney.com. - 192.195.66.22 ] (took 0.484 seconds)
mx3.disney.com. - 204.128.192.32 ] (took 0.828 seconds)
mx4.disney.com. - 192.195.66.23 ] (took 0.469 seconds)
mx4.disney.com. - 204.128.192.33 ] (took 0.672 seconds)
mx4.disney.com. - 192.195.66.33 ] (took 0.656 seconds)
mx4.disney.com. - 204.128.192.28 ] (took 0.687 seconds)
mx1.disney.com. - 204.128.192.18 ] (took 0.688 seconds)
mx1.disney.com. - 192.195.66.20 ] (took 0.94 seconds)
mx1.disney.com. - 192.195.66.30 ] (took 0.500 seconds)
mx1.disney.com. - 204.128.192.16 ] (took 0.797 seconds)


NOTE: This tool does NOT attempt to determine if an E-mail address exists!

[Radio_Lady]

3. Those were fictional email addresses! But that's a pretty neat website.

www.DNSstuff.com

I don't quite know what it does, but looks interesting.

[Radio_Lady]

4. Here's the actual header from the UNDELIVERABLE message.

Received: from mail2a.disney.com (<204.128.192.31>)
by alnrmxc20.comcast.net (alnrmxc20) with ESMTP
id <20060829172650a2000j9bhde>; Tue, 29 Aug 2006 17:26:50 +0000
X-Originating-IP: <204.128.192.31>
Return-Path: <>
Received: by mail2.disney.com; Tue, 29 Aug 2006 10:26:32 -0700
Message-Id: <[e-mail]>
Date: Tue, 29 Aug 2006 10:26:32 -0700
From: Postmaster <[e-mail]>
To: XXXXXXXXXXX
Subject: Undeliverable mail
MIME-Version: 1.0

ON EDIT: I spoke with one of the people I was trying to send a message to -- I stripped off the email addresses to their bare minimums and sent them. Looks like they went through.

New format:

[e-mail],[e-mail],[e-mail]

Now let's see if the DU recognizes them as email addresses and hyperlinks them.

These are all fictional names.

[drm604]

7. I think Oreo's point

was that it was the abc.com addresses that caused the error since they are the ones that go through Disney's servers (which is what his test proved, fictional address or not.) It may be that there is a problem on Disney's end. If you look at the test results you'll see that it looks like one of the IP addresses didn't return an "OK". I don't know if that's significant or not.

How many emails did you send to abc.com addresses and how many rejection notices did you get back? Were they the same number?

[Miss Chybil]

2. I think Karl Rove did it.

/sarcasm... :evilgrin:

[MisoWeaver]

5. A lot of times software will throw out an error,

A lot of times software will throw out an error, any error, when it can't specifically identify the problem. Microsoft is real bad about this.

So instead of getting an error back that says, 'An unknown error has occured' you will get, 'Error 21 Bad format'

or something....


If I were to guess about your error I would say someone spam filter is kicking your email back. Try sending to less recipients

[MyNameGoesHere]

6. BLAHHHHHHHH!

"Microsoft is real bad about this" 99% of PROGRAMMERS do not incorporate error trapping worth a piss. It's not a MS problem per se