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Outsource backlash! Call center workers have breakdowns, angry AU folks

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NVMojo Donating Member (1000+ posts) Send PM | Profile | Ignore Fri Apr-21-06 08:59 PM
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Outsource backlash! Call center workers have breakdowns, angry AU folks
9mar06

CALL-CENTRE workers in India are having nervous breakdowns after being abused by fed-up Australians – but they aren't getting much sympathy.

Half a million people are employed in India's fast-growing call-centre industry, famous for maddening calls at dinner time in Australia.

For some of the workers, abuse and overnight working hours are contributing to stress, sleeping disorders, fatigue and migraines.

A survey of Mumbai call centres found most call-centre workers suffer from burn-out stress syndrome.

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http://www.thesundaymail.news.com.au/common/story_page/0,5936,18512130%5E2765,00.html
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