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Educators who haven't heard this one may be rare, but how many non-teachers have? Please share! One of the most misguided suggestions is that schools should be run more like businesses. In this business model, students are “clients” and instruction is a “delivered service.”
Whenever I hear this business accountability analogy, I’m reminded of the story of Jaime Vollmer, a one-time outspoken critic of public schools.
Because of his notoriety, Vollmer frequently spoke to business groups on total quality management, zero defects, continuous improvement, and how to produce the highest-quality product. During one of his talks, at a business and education roundtable in Iowa, Vollmer lashed out at the inefficiency and lack of quality in public schools.
Vollmer ended his speech with a pointed statement: “If I ran my business the way you people operate your schools, I wouldn’t be in business very long.”
After Vollmer’s speech, a teacher in the audience raised her hand with a question. In an account he later published on his web site, Vollmer recounts their exchange.
The teacher began quietly, “We are told, sir, that you manage a company that makes good ice cream.”
Vollmer replied smugly. “Best ice cream in America, Ma’am.”
“How nice,” she said. “Is it rich and smooth?”
“Sixteen percent butterfat,” Vollmer said.
“Premium ingredients?” she asked.
“Super premium! Nothing but AAA,” said Vollmer.
“Mr. Vollmer,” the teacher asked, “when you are standing on your receiving dock and you see an inferior shipment of blueberries arrive, what do you do?” A silent room awaited Vollmer’s response.
“I send them back,” he said.
“That’s right!” she snapped, “but we can never send back our blueberries. We take them big, small, rich, poor, gifted, exceptional, abused, frightened, confident, homeless, rude, and brilliant. We take them with ADHD, junior rheumatoid arthritis, and English as their second language.
We take them all! Every one! And that, Mr. Vollmer, is why it is not a business. It’s a school.”The exchange between the teacher and Vollmer is complete, that leading up to it is snipped excerpts. Read the entire article, including how Vollmer actually listened and learned from this teacher: http://www.openeducation.net/2007/12/21/what-does-a-business-do-with-inferior-blueberries/
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