RESERVATIONS OF AN AIRLINE AGENT
I work in a central reservation office of an airline company. After more than 30,000 conversations -- all ending with "Have a nice day and thanks for calling" -- I think it's fair to say that I'm a survivor...
My battles have included everything from a man not knowing how to spell the name of the town he was from, to another not recognizing the name of "Iowa" as being a state, to another who thought he had to apply for a foreign passport to fly to West Virginia.
They are the enemy and they are everywhere...
It wasn't long before I suffered a direct hit from a woman who wanted to fly to Hippopotamus, NY. After assuring her that there was no such city, she became irate and said it was a big city with a big airport. I asked if Hippopotamus was near Albany or Syracuse. It wasn't. Then I asked if it was near Buffalo. "Buffalo!" she said. "I knew it was a big animal!"
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