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Okay, now even the web corporations suck. Corporate eBay has gone rapidly downward since becoming a publicly traded company, & now overstock.com. (I still like eBay, the private sellers are very good, it is the corporate policy that sucks).
We buy from them once or twice a year, & I have never had a problem. But, today, I decided to splurge on a present for my son. A new down comforter. The front page has a coupon (up if you go there now) for 10 percent off, not huge, but enough to make a difference on an expensive purchase. I click the coupon, & it states it is activated. So, I proceed to go to the first check out, & it shows the discounted rate. I proceed to the final page, & the price changes to the full price mode.
After much searching & finally chatting with a online person, they tell me that it is valid for new customers only. And, the frosting on the cake is that they state 'we are sorry YOU missed this information', info hidden in a page that it is nearly impossible to find. Not only do they scam people with this pathetic marketing gimmick to get people to shop & hope they don't notice they won't get the discount, they INSULT the person for not seeing hidden information.
So, needless to say, they lost a purchase of an expensive item from a repeat customer who now will not shop there anymore PLUS they have created negative advertising with my post here and at other sites.
I am angry over the principle, not the money. Instead of treating their customers fairly, they try to screw them at every turn. This is only a very small example of a much larger pattern.
Recommend to expose a unfair marketing practice. I am going to find a private decent seller on eBay (the corporation sucks, but the individual sellers making a living are great) & buy my gift there.
Screw Overstock.
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